CORE PROGRAMMER/ANALYST (HYBRID) - Dover Federal Credit Union : Job Details

Description

General Summary

This position is responsible for the support of ongoing development, maintenance, and optimization of our core processing system, Jack Henry Symitar (Episys). This position requires the working with internal stakeholders to deliver technical solutions, enhance operational efficiency, and support credit union-wide initiatives that rely on core system functionality. The position will also contribute to escalated problem resolution by giving in-person, hands-on support to end-users when necessary

Essential Functions

• Symitar Programming & Development: Design, develop, test, and maintain PowerOn scripts, custom Symitar reports, batch processes, and host-based applications to support operational and member service needs.
• Core System Configuration & Support: Configure and maintain Symitar parameters, jobs, queues, and host settings. Work with users to troubleshoot issues and implement solutions within the core platform.
• Business Process Analysis: Collaborate with business units to gather requirements and design core-based solutions that support new products, process improvements, and strategic initiatives.
• Data Integrity & Reporting: Extract, validate, and analyze data from Symitar for operational reports and strategic decision-making. Ensure accuracy and consistency in data output.
• System Monitoring & Optimization: Monitor core system performance, job schedules, and system alerts. Recommend and implement optimizations to improve reliability and processing time.
• Vendor & Third-Party Integrations: Support and maintain integrations between Symitar and third-party platforms (e.g., online banking, loan origination, card processors).
• Security & Compliance: Support and enforce system security practices and compliance with data privacy and regulatory requirements (e.g., BSA, OFAC, GLBA).
• Documentation & Knowledge Sharing: Create and maintain technical documentation, user guides, and training materials related to core processes and functionality.
• Maintain accurate records/documentation of projects, business requirements and the project specific development tasks for implementation and support to assist the Service Desk in support and troubleshooting.
• Cross-Department Collaboration: Liaison between IT and business departments for core-related initiatives. Provide end-users with timely updates and resolution status.
• Other Duties: Perform other job-related duties as assigned, including supporting testing and implementation of software updates, releases, and conversions.
• Own development initiatives from cradle to grave and all the support efforts in-between leveraging life-cycle management.

Requirements

Job Specifications

• Experience: 2–5 years of experience working in credit union or banking core systems, preferably with Jack Henry Symitar (Episys) or similar platforms.
• Education: Bachelor's degree in Computer Science, Information Systems, related field, or equivalent work experience.
• Technical Skills: Proficiency in Symitar PowerOn scripting, PowerDocs/PowerFrames, RepGen, ARCU, HTML/.NET/JavaScript and a basic understanding of relational databases. Familiarity with APIs, MS-SQL, SQL, SSRS, batch processing, and host-to-host integration is a plus.
• Strong understanding of software development lifecycle (SDLC) principles.
• Interpersonal Skills: Strong communication and problem-solving skills. Ability to work effectively with both technical and non-technical stakeholders.
• Preferred Knowledge: Understanding financial industry operations, regulatory requirements, and Symitar data structures.
• Excellent analytical problem-solving and communication skills.
• Experience working on multiple projects and tasks concurrently
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.