Coordinator, Membership - Woodruff Arts Center : Job Details

Reports to: Associate Director, Membership

FLSA: United States of America (Exempt)

Employment Status: Regular/Full time

The Membership Coordinator contributes to the success of the High's 40,000 household membership program that generates $3.44M revenue through membership dues. This position provides essential support for members-only events, member communications, and membership campaigns.

This position will supervise a student-intern (when applicable). 30% Members-only Events & Tours 30% Member Communications 30% Campaign Support 10% Miscellaneous

Work Schedule: Monday Friday, 9am 5pm (occasional nights and weekends required for special events)

Essential Duties and Responsibilities

Members-only Events & Tours

• Assist with planning and execution of events that connect members with the Museum, including exhibition previews, docent-led tours, and member appreciation events
• Assist the Assistant Manager, Member Experience with the management of the museum's Young Professionals Membership Program:
• Help plan a full yearly calendar of events for YP Members
• Write and send stewardship emails
• Create strategies to increase the number of Young Professional Members

Member Communications

• Assist Assistant Manager, Member Experience in revising membership content in print and online regarding campaigns, membership events, and membership benefits.
• Write copy, create, and send membership emails using Prospect2, including:
• Event invitations and Know Before You Go reminders
• Monthly Member Newsletters
• Premium Pickup Reminders
• Acknowledgment emails
• Membership stewardship emails
• Monthly renewal emails
• Acquisitions emails
• Gift membership emails
• Manage all membership email calendaring in collaboration with the museum's marketing department

Campaign Support

• Serve as lead on membership renewal Campaigns: work with Associate Director of Membership and outsourced consultant to create monthly renewal campaigns; oversee creation and distribution of emails; collaborate with Database Manager and Manager Membership, Operations on list creation, tracking, and reporting; test new methods to increase donations
• Assist the Associate Director of Membership and Assistant Manager, Member Experience with the execution of revenue-generating campaign emails
• Assist Manager, Membership Operations with Matching Gifts program, including promotion, processing, acknowledgements, and tracking
• Assist Assistant Manager, Member Experience with High Impact Fund campaign emails and mailed campaigns

Miscellaneous

• Assist with answering members' questions via phone and email (as needed)
• Other duties as assigned by the Assistant Manager, Member Experience

Qualifications

Education and Experience

• Bachelor's degree from a four-year college or university
• 1 3 years of experience working in a museum or non-profit organization
• Experience in membership or development preferred

Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of Microsoft Office
• Ability to succeed in a fast-paced, dynamic environment
• Experience with email marketing platforms (Wordfly, Prospect2, MailChimp, Constant Contact, etc.) preferred
• CRM database experience a plus (Tessitura preferred)