Coordinator, Institute for Organization Management - Chamber of Commerce : Job Details

Headquarters, Washington, District Of Columbia, United States of America

Posted: Wednesday, June 25, 2025 at 4:00 AM

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world's largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by innovation and partnership and hold ourselves to high standards. Our commitment to our members is matched by our commitment to our employees. As part of our team, we will support your career development with learning opportunities. We empower you to lead, develop expertise, and find new solutions to challenges.

The ideal candidate will serve as the frontline customer service representative, handling activities related to Institute attendee registration, including answering calls and emails, reconciling payments with the Finance Department, and managing the Salesforce database. The candidate will also manage the Institute's recruitment and retention strategies and assist with logistics.

• Provide excellent customer service to Institute stakeholders by answering inquiries promptly via email and phone.
• Manage attendee registration processes, including coordinating with the Finance Department for payments.
• Oversee pre-site preparations and post-event wrap-up.
• Manage recruitment and retention strategies, maintain attendee data in Salesforce, and collaborate with volunteers.
• Coordinate on-site logistics such as catering and event assistance.
• Handle logistics for the fall board meeting and other programs.
• Perform administrative duties and support special projects as needed.

• Bachelor's degree and at least 1 year of related experience preferred.
• Excellent organizational and administrative skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office programs.
• Ability to work independently with minimal supervision.
• Ability to lift and move items up to 40 pounds for event logistics.
• Experience in chamber, association, nonprofit, or volunteer organizations preferred.
• Interest in adult education is a plus.
• Knowledge of Salesforce is preferred.

The salary range for this position is $50,336.00 to $58,000.00. The actual salary will depend on market data, qualifications, degrees, and certifications. Full-time employees are eligible for benefits including health care, vision, dental, retirement, and paid leave.

We are an equal opportunity employer, committed to diversity and inclusion regardless of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.