Control Service Specialist - TRC Talent Solutions : Job Details

Controls Service Specialist – Power & Energy

Location: Manassas, VA

Category: Engineering

Position Type: Regular Full-Time

Overview

Service Specialists are primarily responsible for various service and support functions around the clock across multiple Power and Energy client accounts. This role typically involves the implementation, maintenance, and enhancement of control systems.

Responsibilities

Service and Support

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies promptly
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Respond to incidents, outages, and service disruptions promptly
• Manage shift schedules and workload distribution to meet service demands and ensure 24/7 coverage
• Act as a point of contact for escalated issues and complex customer inquiries
• Collaborate with technical teams to resolve critical incidents quickly and efficiently
• Develop incident response protocols and ensure they are followed

Instrumentation & Electrical Design

• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for panel fabrication technicians
• Inspect completed control enclosures

System Design and Configuration

• Participate in customer design review meetings
• Assemble development systems using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC, and/or DCS control algorithms
• Draft system documentation from templates
• Assist in customer demonstrations and acceptance testing
• Configure networks to interface with equipment

Onsite System Startup

• Work in a supervised role and/or with a team at a customer site
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Troubleshoot installation discrepancies
• Program field modifications as required
• Assist with developing commissioning test plans and documentation updates/redlines
• Assist with developing training documentation/presentations on operation and maintenance of systems

Working Conditions

• Travel to different facilities for installation, maintenance, or troubleshooting
• May include working shifts, including nights, weekends, and holidays to ensure 24/7 coverage

Qualifications

• Proven track record as a Service Specialist and experience in service and support operations
• Associate's Degree in an approved mechanical or electrical program, or equivalent background as determined through interview

Technical Experience (one or more of the following):

• Controls Platforms:
• Tridium: Niagara N4
• Distech: BACnet and LON Distech controllers, Eclypse Controllers
• Johnson Controls: Facility Explorer or Metasys
• Siemens: Apogee (PXC), Talon Controllers, DXR, Desigo CC or Insight
• Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, familiarity with PlantPAx DCS
• Other Technologies:
• Scripting languages (VBA, Python, etc.)
• Knowledge of Kepware OPC server, ThinManager, VMware (preferred)

HVAC Experience (Preferred)

• Basic understanding of HVAC systems in large building automation
• Understanding of sequence of operations and P&IDs for HVAC and utilities
• Experience with functional testing and test plan development/execution
• Experience specifying instrumentation and control valves for HVAC systems