Contract Specialist - Aegis Worldwide : Job Details

Overview

A growing manufacturing organization is seeking a detail-oriented Contracts & Customer Support Specialist. This position bridges customer-facing activities and internal operations, providing critical support in contracts, compliance, and customer communications. The ideal candidate has a strong administrative foundation, a solid understanding of government or commercial contracting, and the ability to support regulatory compliance efforts.

Responsibilities

Customer Support

• Act as a primary contact for customer communication, ensuring clear, accurate, and timely responses
• Track sales opportunities using CRM tools and shared collaboration platforms
• Process incoming sales orders and maintain database integrity
• Prepare and distribute internal sales metrics and performance reports
• Coordinate logistics for customer visits and sales events
• Provide administrative support for meetings, including agendas and minutes

Contracts Management

• Review customer RFPs and assist in the preparation of compliant responses
• Evaluate customer terms and conditions, identifying critical requirements for the internal team
• Ensure purchase orders and contractual documentation align with prior quotes and internal capabilities
• Support the drafting and execution of contractual agreements such as NDAs

Compliance & Regulatory

• Maintain current registrations with applicable regulatory bodies (e.g., SAM, DDTC, CMMC)
• Respond to customer compliance and certification inquiries
• Support engineering and purchasing teams with understanding of contractual flow-downs (FAR, DFARS)
• Stay up to date on trade regulations and government compliance requirements (including ITAR)
• Train team members on applicable compliance protocols and regulatory practices
• Lead cybersecurity documentation and preparedness efforts aligned with CMMC/NIST standards

Qualifications

Preferred Experience

• Prior experience with CRM systems, preferably HubSpot
• Knowledge of both government and commercial contracting practices
• Familiarity with trade compliance regulations, including ITAR
• Basic knowledge of cybersecurity and information technology best practices
• Experience working in a small manufacturing or engineering-focused company
• Associate's or bachelor's degree in business, communications, or a related field

Key Skills

• Proficient in Microsoft Office (Word, Excel, Outlook, OneNote)
• Excellent grammar, spelling, and written communication skills
• High attention to detail with strong organizational abilities
• Comfort with technical documentation and understanding product-related terminology
• Ability to manage multiple priorities in a fast-paced, collaborative environment