Continuing Education Admissions Advisor - BRYANT & STRATTON COLLEGE : Job Details

Continuing Education Admissions Advisor

BRYANT & STRATTON COLLEGE

Job Location : Orchard Park,NY, USA

Posted on : 2025-08-05T08:22:22Z

Job Description :
Job Description

Job Description

This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs-based selling in a call center environment. This position is actively enrolling new students into our various Certificate programs through our Continuing Education Center. The Online Continuing Education Representative is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

Essential Duties and Responsibilities :

  • Sales Focused Communication : Interview and enroll qualified students to meet individual term and annual goals, via the telephone and email. Meet or exceed weekly outbound call and sales dollar goals. Manage the enrollment process for students ensuring that all admissions and finance requirements are met. Manage daily outbound lead activity. Manage text, live chat and call cadence daily.
  • Customer Service Communication : Ensure students adhere to the rule's regulations of the course, remedy student concerns/situations, retain enrollment throughout program, and maintain communications with students, counsel students. Send weekly communication to all new students.
  • Continuing Education Administrative Functions : Maintain individual Certificate program sheets and course descriptions. Generate and process loan applications. Create and maintain payment agreements for new students. Create invoices for students.
  • Instructional Support and Retention Functions : Coach through orientation process. Prepare and maintain accurate records and complete all paperwork in a timely manner. Maintain weekly communication email to ensure content is relevant. Collaborate with students for their upcoming schedule each session. Assist students with concern to maintain retention.
  • Database Management : Maintain accurate notes in CRM. Accurately extract information from CRM for marketing purposes. Maintain student electronic records.
  • Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

    College Competencies:

    • Accountability—Takes ownership
    • Brand Ambassadorship—Understands our brand and messages it to the students
    • Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
    • Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
    • Delivering Program and College Services—Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made
    • Manages/Organizes Priorities -- Takes initiative and utilizes resources to ensure priorities are met in a timely manner and corrects problems as they arise.
    • Outcomes Oriented – Makes efficient use of time and resources to achieve successful outcomes.

    Qualifications :

    • Bachelor's degree in business or related field is required.
    • Minimum 2 years of demonstrated sales execution and closing
    • Previous call center experience preferred.
    • Possess strong phone skills.
    • Proficient with Microsoft Office and the Internet.
    • Ability to self-manage and complete tasks with minimum supervision
    • Ability to work well within a team.

    Preferred qualifications :

    • Demonstrated leadership and creative thinking skills

    • Admissions experience preferred.

    • Banner Knowledge preferred:

    Physical Demands and Work Environment :

    Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

    Position also requires the use of computer technology/equipment.

    Position requires the ability to hear conversations and receive information in person and over the telephone.

    Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

    Starting Salary: $47,500 - 52,000 per year ($22.84 - 25.00 per hour).

    This role is eligible for overtime.

    Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate's actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

    Apply today for immediate consideration!

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

    Company Description

    Bryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits.

    As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students.

    Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.

    Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.

    At this time, we are a qualifying employer under the student loan forgiveness program.

    Bryant & Stratton College is an Equal Opportunity Employer

    Company Description

    Bryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. \r\n\r\nAs an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. \r\n\r\nBryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.\r\n\r\nBryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.\r\n\r\nAt this time, we are a qualifying employer under the student loan forgiveness program. \r\n\r\nBryant & Stratton College is an Equal Opportunity Employer

    Apply Now!

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