Content Claims Specialist - Field - Level I - Crawford & Company : Job Details

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Job Description

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims due to a covered peril.

Responsibilities

• Communicate with adjusters, policyholders, and industry vendors to explain their roles and contributions in the claims process.
• Complete physical inventory of contents impacted by the covered loss, identify claim type, and apply appropriate methodology based on circumstances.
• Ensure timely and quality processing of all claims according to company standards and client SLAs.
• Organize resources with the Field Support Department for data entry and assessment of damaged contents.
• Manage claim load independently to promote timely closures.
• Maintain communication with all parties with timely updates.
• Complete and submit detailed work logs daily.
• Maintain claim notes in the company's system, including hours and issues.
• Ensure accurate completion and pricing of claims following LKQ standards.
• Maintain professional knowledge through continuing education.
• Represent edjuster's brand professionally.
• Uphold the company's Code of Business Conduct.
• Participate in special projects, CAT responses, or other duties as assigned.

Qualifications

• High School Diploma; college degree preferred.
• Minimum 6 months relevant experience.
• Good communication, attention to detail, analytical skills.
• Ability to work independently.
• Proficient in MS Office.
• Excellent interpersonal skills.
• Valid driver's license and pass background check.
• Remote position: must have a suitable workspace, high-speed internet, and reliable vehicle.
• Company-provided equipment; employee responsible for care.
• Overnight travel required.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industry: Insurance

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