Contact Center Specialist - MyPoint Credit Union : Job Details

MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family! MyPoint is seeking a full-time Contact Center Specialist for our Kearny Mesa office. The position will assist members by phone, email, video conference and mail, in ALL areas of credit union services. Process transactions, ACH, inquiries, stop payments and cross sell ALL services. Quote rates, discuss loan programs and rates, research problems, handle wire transactions and handle all incoming calls in a timely manner. Discuss with nonmembers membership eligibility and offer services in an effort to acquire a new account. The ideal candidate must have prior banking/credit union experience. Must be able to work under pressure and independently. Must possess excellent verbal and written skills and have the ability to handle difficult incoming call situations. Bilingual (English/Spanish) candidates are highly preferred as well as prior experience in Card Service. Must be able to work flexible hours and overtime, including some Saturdays. Salary: $18.00 - $24.17 per hour MyPoint Credit Union is an equal opportunity employer M/F/V/D