Contact Center Specialist - Wider Circle : Job Details

As a Contact Center Specialist at Wider Circle's remote contact center, you will play a crucial role in connecting with current and potential members and to promote our programs. This entry-level position is ideal for individuals with strong verbal communication skills, a friendly demeanor, and a passion for helping others. Sales and customer service experience are a plus but not required. We will provide comprehensive training to ensure your success.

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circles groundbreaking Connect for Life ®program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Key Responsibilities

• Conduct outbound calls to prospective members, introducing them to our programs.
• Build rapport with members to understand their needs and effectively communicate our value propositions.
• Provide excellent customer service by responding to questions and concerns in a professional manner.
• Accurately document member interactions and update records in the outreach center database.
• Meet or exceed daily and monthly call targets and performance metrics.
• Collaborate with team members and supervisors to refine engagement techniques and strategies.
• Participate in training sessions to stay updated on product knowledge and call center best practices.

Requirements

• High school diploma or equivalent.
• Strong verbal communication skills with a persuasive and engaging style.
• Ability to work in a fast-paced environment and handle rejection with resilience.
• Basic computer skills for data entry and navigating call center software.
• Prior experience in sales, customer service, or telemarketing (preferred but not required).
• A positive attitude, willingness to learn, and commitment to achieving goals.
• A comfortable, distraction-free workspace at home to support your remote work responsibilities.

Key Attributes

• Goal-oriented and self-driven to succeed.
• Strong time management and organization skills
• Experience successfully working in a remote environment
• Team player who thrives in a collaborative environment.
• Adaptable and able to handle diverse customer interactions.
• Strong problem-solving skills and attention to detail.

Benefits

Compensation

As a venture-backed company, Wider Circle offers competitive compensation including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Starting salary: $15.00-$17.00

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.