Contact Center Specialist/FT - SusieCakes : Job Details

Thank you for your interest in SusieCakes!

The salary range for this role is: $17.00-$20.00 a hour

Full time: 32-40 hours a week *must be available to work until 8 pm & weekends

Are you passionate about providing exceptional guest service? Do you have experience in a bakery or call center environment? If so, we'd love to hear from you!

What Makes a Great Fit for This Role?

• A commitment to delivering outstanding guest service with warmth and enthusiasm.
• Experience in a bakery or call center setting, with strong communication skills.
• A positive, team-oriented attitude and a passion for creating memorable experiences.

Join us and be part of a team that brings joy to every celebration!

BENEFITS & PERKS:

• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

We are looking for exceptional individuals to join our team in Dallas, TX 75235! Susiecakes Support Center is lively and bustling with genuinely friendly people who have the “hospitality gene.” Support Center Team Members understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and each other as well as the Bakery Teams are what separates Susiecakes from other bakeries.

RESPONSIBILITIES:• Responsible for connecting with our guests while answering questions and taking orders through a variety of channels (phone, emails, texts, & chat)• Responsible for maintaining service quality standards by delivering premium service and treating each guest as a VIP.• Handle all contacts in an efficient and professional manner, while documenting all information according to operational policies and procedures.

QUALIFICATIONS:• One year of experience in a customer service environment (contact center preferred)• Previous food handling experience in either the hospitality or food and beverage industry is a plus but not required• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our guests.• Ability to adapt to change in accordance with the business needs of the company• Ability to follow scripts, identify guest needs, clarify information, and provide solutions• Attention to detail while multitasking• Excellent verbal and written communication skills with active listening• Strong time management and decision-making skills• Ability to acquire and maintain knowledge of Susiecakes products and decoration options• Ability to close sales and upsell products and options• Commitment to hospitality and the ability to care for our guests