Contact Center Representative Peekaboo SpermCheck - Eurofins USA Clinical Diagnostics : Job Details

Job Description

What You'll Do:

• Handle 30–40 calls/emails daily, providing friendly and knowledgeable support
• Guide customers through their DNA testing journey with empathy and professionalism
• Collaborate with internal teams to resolve client needs efficiently
• Maintain confidentiality while handling sensitive case information
• Become an expert in DDC's Specialty Testing products and workflows

Why Join DDC?

We're more than just a lab—we're a mission-driven organization trusted by millions worldwide. As part of Eurofins Scientific, you'll join a global network of 50,000+ professionals across 800+ labs in 50 countries.

Ready to Be the Voice of DDC?

Apply today and help us bring clarity, compassion, and science to people during life-changing moments.

Qualifications: Qualifications

What You Bring

• 1+ year of customer service or call center experience preferred
• A positive, solution-focused mindset with strong communication skills
• Ability to work calmly with sensitive or emotional customer situations
• Willingness to learn and grow in a highly specialized field
• Adept with Microsoft software suite (Excel, Word, etc.)
• High school diploma/GED preferred

** Physical Requirements**

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of a headset and phone to communicate with customers.
• Regular interaction via digital communication platforms.
• Communicating with others to exchange information.

Additional Information

Schedule:

• Mon-Fri 8:30am-5:30pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Compensation: $17-$17