Contact Center Representative - Addison Group : Job Details

Location: Rockville, MD (100% On-Site to Start)

Type: Contract-to-Hire | Full-Time

Pay Rate: $21$25/hour

Addison Group is partnering with our client to hire a Contact Center Representative for an established organization in the Rockville, MD area. This is an excellent opportunity for early-career professionals seeking to build corporate experience with a true contract-to-hire path and industry-leading benefits upon conversion (including union benefits).

Why Apply?

• Strong growth opportunity for recent graduates or those with 1+ year of professional experience
• Union benefits and salary increase post-conversion
• Free on-site parking and hybrid schedule potential after permanent hire

Responsibilities:

• Respond to participant and vendor inquiries via phone, email, and in-person interactions with empathy and professionalism
• Handle questions related to eligibility, claims, and general plan information
• Accurately document all interactions in internal systems
• Perform clerical duties such as data entry, processing forms, and reviewing claim information
• Navigate internal resources and systems to provide clear, up-to-date information
• Participate in team projects and other duties as assigned

Key Qualifications:

• 1+ year of experience in customer service, administrative support, or data entry
• Strong interpersonal and communication skillsboth written and verbal
• Highly reliable and punctual; strong commitment to attendance is essential
• Proficiency in Microsoft Office (especially Word and Excel); must be able to type 40+ WPM
• Bachelor's degree or equivalent experience in a professional or corporate setting required

Preferred Qualifications:

• Experience in healthcare, insurance, or union benefit environments
• Previous work with claims processing or third-party administration (TPA)
• Bilingual candidates are strongly encouraged to apply

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.