Contact Center Database Curator - Jcsfl : Job Details

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you'll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you'll have opportunities for personal and professional growth. If you're looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

The Contact Center (211) Database Curator is responsible for maintaining the accuracy, relevance, and integrity of the community resource database used by the JCS 211/988 Contact Center. This position plays a key role in supporting information and referral (I&R) services by ensuring that individuals seeking assistance are connected with up-to-date and accurate resources. The curator researches, verifies, updates, and organizes information related to health and human services, working closely with community partners, service providers, and internal teams.

Essential Duties and Responsibilities:

Database Management:

• Curate and maintain a comprehensive and user-friendly database of community resources, including health, housing, food, legal, financial, and mental health services
• Regularly audit and update existing resource entries to ensure accuracy, completeness, and compliance with Inform USA standards
• Add new agencies and programs to the database based on research, provider outreach, and community need
• Assist agency representatives who need help in updating their information listed in the database

Quality Assurance:

• Conduct quality checks and data validation procedures to uphold information accuracy and consistency
• Identify gaps, duplications, or outdated information and take corrective actions

Outreach and Relationship Building:

• Serves as liaison between The Children's Trust and their providers
• Initiate and maintain contact with community service providers and agencies to verify and gather accurate resource data
• Foster ongoing relationships with partners to encourage timely updates and collaboration

Reporting and Analytics:

• Generate reports on resource trends, service gaps, and utilization metrics for internal stakeholders and funders
• Identify unmet needs in the community and identify organizations in order to meet the publics need and expand the database
• Assist in the preparation of directories, brochures, or digital resource guides as needed

Support for 211 Operations:

• Collaborate with I&R Specialists and Contact Center staff to ensure the database supports frontline operations and meets caller needs
• Train staff on proper usage of the database and assist with troubleshooting resource lookup issues

Compliance and Standards:

• Must update 1/10th of database on monthly basis
• Obtain certification as Database Curator through Inform USA after 1 year tenure
• Stay current on AIRS taxonomy guidelines and industry best practices for I&R database management
• Maintain confidentiality and follow HIPAA and organizational data governance policies
• Serve as a member of the Disaster Relief Team, which may require deployment to safe disaster sites, extended shifts, and restricted PTO during crises
• Assist with special projects as assigned

PERKS:We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!

ABOUT:Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.

JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.

All of Senior Management and Managers are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, managers and supervisors help set the standard for involvement and demonstrate our commitment to these meaningful traditions.

• Associate's in Human Services, Library Science, Information Management, Social Work, or a related field (or equivalent experience)
• Experience with data entry, research, or database administration preferred
• Strong attention to detail, organizational skills, and analytical thinking
• Excellent written and verbal communication
• Proficiency in using computer systems, databases, and Microsoft Office Suite
• Familiarity with AIRS taxonomy or experience in a 211/Information & Referral environment a plus
• Experience in a contact center environment, preferred
• Must be bilingual (English and Spanish)
• Capacity to work independently and as part of a team
• Knowledge of local social service landscape is a plus