Contact Center Advocate II - Neurosurgery - 40 Hours - Days - The Henry Ford Health System : Job Details

Under minimal supervision the Contact Center Advocate II:Performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale. Including all of HFHS services and not limited to a specified practice group and/or multiple locations. Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders. Act as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. EDUCATION REQUIRED:High school diploma or G.E.D. equivalent required. An Associate's degree in business or related field preferred. EXPERIENCE REQUIRED:Previous HFHS clinical/customer service experience helpful. Two (2) years of customer service experience. Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications. Proficiency with EPIC. Strong computer skills and working knowledge of Micr...Advocate, Neuro, Customer Service, Healthcare