Consumer Service Manager - Adidas AG : Job Details

** Consumer Service Manager**

Purpose & Overall Relevance for the Organization:

To develop overall local strategy for the customer service function in line with the global & regional direction, aiming to maximize customer satisfaction to ensure higher and faster conversion rates oforder books.

To ensure an active, efficient and reliable sales administration and execution of orders and a high service level for customers in compliance with sales policies & customer contracts.

Key Responsibilities:

Main point of contact and reference for SAP as a Key User

To passionately lead the Customer Service function by offering reliable, relevant and competitive service levels to customers, while establishing the most effective and efficient framework and work procedures in line with GCSE

To ensure reliability and responsiveness to customer requests, complaints, required information from end to end processes (order placement to delivery including queries on orders, available stock, deliveries, etc.)

Ensures creating all sales orders in the system, maintaining a clean order book by reviewing cancellations, increases and update customers accordingly

Facilitate monthly delivery process, by monitoring stock levels to ensure higher order book conversation

To ensure proper administration, documentation and financial reconciliation of the customer base (customer claims and issue credit notes for special discounts, shortages, damages, etc.)

To support sales team in all reporting needs related to Order book, Sell-in, updated order book details, monthly rolling forecast, seasonal budget preparation for sales Dep.

Support business on delivery of sales as per set targets, monthly report and expected Net Sales in the beginning of the month. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

Contribute to the improvement of business by updating all COE Sales tools (CSD, ESS, KPI, BH, etc.)

Provide assistance and support to internal partners and LENA team for all topics relating to order placement and processing

To interact with Operations and Finance to ensure expected monthly Net Sales achievement, taking into account a collaborative supply chain approach

Provide Master Data File for Clients

Provide information from BI HANNA/SAP for reporting purposes

Manage all early buys (consolidation), update trade terms on system

Validate SAP sales order discount and confirm matching with Trade terms.

Upload credit note in SAP in ensure capturing of correct credit note.

Knowledge, Skills and Abilities:

Strong communication & presentation skills

Strong numerical analysis skills

Team player with a flexible mind set

Fluent English & Arabic language skills

System expertise

Advanced reporting skills

Strong coordination & follow-up skills

Requisite Education and Experience / Minimum Qualifications:

University degree preferably in Business Administration

Functional: 4+ years of experience

Industry: Supply Chain or Operations / Customer Service

At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athletes mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs: CONFIDENCE, COLLABORATION and CREATIVITY.

* **CONFIDENCE** allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we dont have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.

* **COLLABORATION**. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each others abilities and talents.

* Being the best sports company in the world takes **CREATIVITY**. No great athlete succeeds by copying their predecessors training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Consumer Service Manager Location: Holon