Consumer Advocate- Utah State Hospital - State of Utah : Job Details

Salary: $20.36 - $32.27 Hourly Location : Utah County, UT Job Type: Full Time Job Number: 46231 Agency: 250 Health & Human Services Opening Date: 09/02/2025 Closing Date: 9/10/2025 11:59 PM Mountain FLSA: Non-Exempt Recruiter: Keera Johnson, [email protected], 801.###.#### # of Openings: 1 Location: 1300 East Center St. Provo, Utah 84606 Background Check: You must successfully pass a criminal history check. Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period. Benefits: This position is eligible for a full benefits package. See benefits tab below for details. EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-###-####. Job Description Are you passionate about helping others and ensuring that everyone has a voice? Do you want a rewarding career where you can advocate for those who need it most? If so, consider a role as a Patient Advocate at the Utah State Hospital. In this position, you'll be on the front lines, working directly with patients to protect their rights. You'll address their complaints and grievances, act as their advocate, and collaborate with treatment teams to ensure their well-being. This isn't just a job; it's a chance to make a real impact in a supportive and rewarding environment. Example of Duties:

• Visits, counsels, and advises patients and their families.
• Negotiates or mediates issues with internal and/or external agency representatives, and/ or concerned outside parties or their representatives. Settles or resolves issues or complaints.
• Provides patients with information concerning rights, options, benefits, services, goals and expectations.
• Refers patients to other available services to meet needs where appropriate.
• Coordinates and refers services of community resources, placement providers, collateral agencies, the court, and/or other community partners with families, clients, or patients receiving services.
• Communicates with others regarding inmate's/client's/patient's status and progress to provide education, guidance, case management and follow-up.
• Acts as a resource to team members, participates in team and professional meetings and gives input as to needs of clients.
• Collects and reviews patient information to determine eligibility and options.
• Interprets, clarifies, explains and applies agency policy and procedures, business practices, federal or state laws and regulations, etc.

Ideal Candidate: The perfect applicant for this position has:

• A proven track record of giving excellent customer service and/or patient care.
• Working knowledge of applicable laws, codes, court procedures, precedents, regulations, rules, etc.
• Excellent administrative, organizational, and clerical skills.
• Excellent verbal and written communication skill.
• A patient, empathetic, and helpful attitude; the ability to help other people feel comfortable in an unfamiliar or stressful setting.
• Works well with others and is willing to collaborate with the treatment teams.

Why You Should Join Our Team This is more than just a job; it is an opportunity to apply your specialized skills in a mission-driven environment. You will be a valued member of a team dedicated to supporting one of Utah's most important healthcare institutions. In addition to a competitive salary, the State of Utah provides a comprehensive benefits package to support you and your family.

• Health Insurance: Multiple medical plan options, including a High Deductible Health Plan with an associated Health Savings Account. Opt-out cash benefit available.
• Dental & Vision: Multiple dental and vision plan options available.
• Paid Leave: Accrue 4 hours of annual leave and 4 hours of sick leave per pay period, with accrual rates increasing with state longevity. 12 paid holidays per year.
• Retirement: A generous 10% employer contribution to your Utah Retirement Systems (URS) account (Tier II). Options include a Pension/401(k) Hybrid Plan or a Defined Contribution Plan.

To review the full benefits summary and access a Total Compensation Calculator, please visit the main state benefits page here Additional Benefits:

• Access to a UTA Pass.
• Beautiful campus near the Wasatch mountains.
• Cafeteria on site with meals, snacks and drinks available for purchase.
• Access to comfort rooms while on campus, and as well as other mental wellness benefits.
• Access to the Utah State Hospital Disc Golf Course

The Agency Utah State Hospital provides a safe and healing environment in which all people are treated with dignity and respect. It is our purpose to assist patients to reach their potential, through individualized treatment, with a high value being placed on meeting the needs of each patient in a humanistic, caring and professional manner. You can find more information about the Utah State Hospital here. Supplemental Information

• The work requires considerable and strenuous physical exertion such as frequent climbing, lifting heavy objects over 50 pounds, crouching or crawling in restricted areas, defending oneself and/or others against physical attack.
• Risks which require the use of special safety precautions and/or equipment, e.g., working around operating machines, working with contagious diseases or hazardous chemicals, etc.
• Division of Human Resource Management rules and Department of Health and Human Services policies regarding promotions and transfers apply to current employees.
• The Utah State Hospital is a smoke free environment, no E-cigarettes or tobacco use is allowed on campus.
• Utah State Hospital employees must pass both pre-employment and routine background checks.
• Only applicants that meet minimum qualifications will be contacted.

Benefits: The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click FMLA General Notice: (right click + open link in new tab) (clic derecho + abrir en una pestaña nueva?) 01 Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Other (not listed above)

02 Are you a current or previous employee of the State of Utah?

• Current State of Utah Employee
• Previous State of Utah Employee
• Never been a State of Utah Employee

03 Employees of the Utah State Hospital (USH) work directly with children and vulnerable adults. As such, all USH employees must pass both pre-employment and routine background checks. In accordance with the exemption noted in Utah Code 34-52-201(4)(e), we request that you disclose below, any background information which may preclude you from working with a vulnerable population. 04 Preference may be given to applicants who have experience working with mentally ill patients in a long term care facility. Indicate below the years of such experience you have. Your answer will need to be substantiated by your resume.

• No Experience
• Less than 2 years experience
• 2-4 years experience
• 4 or more years of experience

05 Please describe your working experience in a patient/client advocate or customer support specialist role. 06 Please rate your level of computer skill using email, Internet, and Microsoft Office Suite (Excel, Word, PowerPoint, etc.), Google Applications (Sheets, Docs, Calendar, etc.) and Adobe Suite in a professional office setting. NOTE: If you are selected for an interview, you may be given an exercise to test your Microsoft Office skills.

• None
• Beginner (I am familiar with the basic functions of all of these programs and have used them occasionally.)
• Intermediate (I have a lot of experience with most of these programs, and am familiar with the basic functions of the others.)
• Advanced (I have more than 2 years of experience using ALL of these programs in a professional capacity.)

07 Qualified applicants will be contacted to schedule an interview. Please type a phone number where you can be reached, Monday - Friday, between the hours of 8 am and 4 pm. Required Question