Construction Claims Leader - Vice President - Gallagher : Job Details

About Us:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:

At Gallagher Bassett, we are committed to being the best in the business. Thats why we are looking for an experienced Construction Claims Leader to lead our casualty construction claim professionals. Guiding the development and implementation of construction service and claim outcome strategies with data-driven insights, best practices, training framework, and talent management strategies.

The right candidate will also have a strong understanding of the construction process, from pre-construction through project close-out, enabling participation in presentations and quoting of prospect programs, defining and operationalizing service strategies, and quarterbacking post binding activities.

The successful leader for our role will embody our companys values, leading from the front while galvanizing a team to action. A cross-team collaborator informing quality, outcome and excellence with our product offering and service to our customers.

Key Attributes for the Successful Candidate

• Advanced understanding of insurance claims and related operations, and a deep understanding and network in the Construction industry
• Ability to interpret and articulate claims data insight and drive action
• Proven ability to operate in an entrepreneurial, rapid-growth environment
• Experience building and managing a 50+ person team, including experience managing second-line
• The ability to attract talent at all stages of their careers, from a deep network within the Insurance community
• A mindset that is both operationally driven and adaptable; proven experience implementing processes, setting KPIs, monitoring results, and the ability to pivot when required.
• A combination of large and small company experience is ideal
• Track record of developing next-generation leaders on your team as evidenced by their career successes.
• Ability to driving superior claim outcomes.

Responsibilities:

Duties & Responsibilities

Operational Strategy

• Establish a vision and plan for bringing our Construction claims capabilities under a practice (structurally in Liability, virtually in Workers Compensation)
• Leading the development and enhancement of our Construction operating model:
  • Best Practices
  • Claim handling standards
  • Training and continuing education (new hire, continuous learning and practice roundtables)
  • Quality approach (i.e., audit criteria and implementation)
  • Oversight/escalation approach (i.e., what claims rise to his/her desk for review?)
  • Processes where distinct in Construction (i.e., coding, coverage review, tendering, etc.)
  • Operating and claim outcome KPI formalization
  • Profiling, evaluation and selection of talent

Operational Execution

• Build and execute training plan for Workers Comp and General Liability service teams handling construction clientele.
• Oversee processes and vendor services that drive efficiency for the claims
• Develop and implement change management practices and procedures that enhance the construction claims organization.
• Build key functions from the ground level while supporting the scaling and standardizing of other areas of business (including shared services operation)

Leadership

• Partner with our Construction Vertical leader to bring our capabilities to market
  • RFP responses
  • Participation in industry conferences/publications
  • Participation in key sales presentation
• Building and scaling Claims Operations function for GB Construction Vertical Practice.
• Enterprise-level strategic decision-making on issues that impact the GB Claims team
• Effectively control and direct the activities of the complex Claims Operations team bringing significant impact on the company
• Lead the recruitment, interviewing, hiring and training of supervisory and management staff within Claims Operations

Qualifications:Required Education and Experience:

• Bachelors degree in Business Administration, Sales, Marketing, or related field required;
• 10+ years of experience in construction claim operations. with progressively increasing responsibility, or similar experience from related field (Carrier and/or Brokerage)
• Proficient with Microsoft Office Suite or related
• Proven track record of team performance management and employee relations items in accordance with company policy

Desired Education and Experience:

• Professional designations for claims or legal professionals
• Sales experience in the Construction industry is a plus

Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.