Senior Operations Manager
At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In connected supply chain at PwC, you will focus on optimizing supply chain operations and improving end-to-end visibility and collaboration. You will work closely with clients to analyze supply chain processes, identify areas for improvement, and develop strategies to enhance efficiency, reduce costs, and increase responsiveness. Working in this area, you will provide guidance on technology and data analytics to create a connected and agile supply chain network.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Basic Qualifications:
Minimum Degree Required: Bachelor Degree
Required Fields of Study: Accounting, Economics, Business Administration/Management, Health Administration, Industrial Engineering
Minimum Years of Experience: 7 year(s)
Preferred Qualifications:
Degree Preferred: Master of Business Administration
Certification(s) Preferred: American Production and Inventory Control Society (APICS), APICS CSCP, APICS CPIM, ISM CPSM, ISM CSM, or ISC CPSD
Preferred Knowledge/Skills:
Demonstrates intimate abilities and/or a proven record of success in:
- Designing and implementing Kinaxis technology to drive measurable results in industry or consulting environments;
- Understanding demand planning and forecast development, impact of forecast accuracy on inventory levels, manufacturing costs, transportation costs, warehousing costs and customer service;
- Demonstrating ability to present complex supply optimization analytics in simple supply chain cost and performance terms; and,
- Demonstrating experience in quantitative analytical and problem-solving skills in addition to critical thinking and the ability to manage details in context of the overall supply chain performance.
Demonstrates intimate abilities and/or a proven record of success as a team leader including:
- Understanding of capabilities of Kinaxis planning and control tower tools;
- Understanding the components of a demand planning process including: maintenance of demand data, statistical forecast, customer input process, internal input process, execution;
- Planning demand and supply for CPG manufacturing, Industrial Products, Paper and Pulp and Pharma Life Science;
- Managing Inventory management including tiered inventory levels and cost optimization with respect to customer service performance;
- Optimizing of supply plans consistent with overall corporate objectives;
- Understanding key performance indicators, roles and responsibilities and tools that support sales and operations planning processes (S&OP);
- Assessing current supply planning processes and systems, and identifying opportunities to improve fulfillment of the demand plans while achieving inventory objectives across the tactical and strategic horizons;
- Developing and implementing of supply chain network planning, material planning and capacity planning optimization (Processes/People/Systems); and,
- Understanding and executing global inventory management.
Travel Requirements: Up to 60%