Operations Manager
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In connected supply chain at PwC, you will focus on optimising supply chain operations and improving end-to-end visibility and collaboration. You will work closely with clients to analyse supply chain processes, identify areas for improvement, and develop strategies to enhance efficiency, reduce costs, and increase responsiveness. Working in this area, you will provide guidance on technology and data analytics to create a connected and agile supply chain network.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Basic Qualifications:
Minimum Degree Required: Bachelor Degree
Required Fields of Study: Accounting, Economics, Business Administration/Management, Health Administration, Industrial Engineering
Minimum Years of Experience: 5 year(s)
Preferred Qualifications:
Degree Preferred: Master of Business Administration
Certification(s) Preferred: American Production and Inventory Control Society (APICS), APICS CSCP, APICS CPIM, ISM CPSM, ISM CSM, or ISC CPSD
Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success in:
- Designing and implementing Kinaxis technology to drive measurable results in industry or consulting environments;
- Understanding demand planning and forecast development, impact of forecast accuracy on inventory levels, manufacturing costs, transportation costs, warehousing costs and customer service;
- Demonstrating ability to present complex supply optimization analytics in simple supply chain cost and performance terms; and,
- Demonstrating experience in quantitative analytical and problem-solving skills in addition to critical thinking and the ability to manage details in context of the overall supply chain performance.
Demonstrates extensive abilities and/or a proven record of success as a team leader including:
- Understanding of capabilities of Kinaxis planning and control tower tools;
- Understanding the components of a demand planning process including: maintenance of demand data, statistical forecast, customer input process, internal input process, execution;
- Planning demand and supply for CPG manufacturing, Industrial Products, Paper and Pulp and Pharma Life Science;
- Managing Inventory management including tiered inventory levels and cost optimization with respect to customer service performance;
- Optimizing of supply plans consistent with overall corporate objectives;
- Understanding key performance indicators, roles and responsibilities and tools that support sales and operations planning processes (S&OP);
- Assessing current supply planning processes and systems, and identifying opportunities to improve fulfillment of the demand plans while achieving inventory objectives across the tactical and strategic horizons;
- Developing and implementing of supply chain network planning, material planning and capacity planning optimization (Processes/People/Systems); and,
- Understanding and executing global inventory management.
Travel Requirements: Up to 60%