Configuration Manager - G2IT, LLC. : Job Details

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We're hiring a Configuration Manager with hands-on experience managing and maintaining the ServiceNow CMDB in support of IT operations. This role is ideal for someone with a strong technical background, a passion for process improvement, and a deep understanding of ITIL-based Configuration Management. If you're detail-oriented, process-driven, and comfortable working across teams, we want to hear from you.What You'll Do:

• Manage and maintain the ServiceNow Configuration Management Database (CMDB)
• Ensure CMDB alignment with the Common Service Data Model (CSDM), CI Classes, and relationships
• Use the Identification and Reconciliation (I&R) engine to maintain data accuracy
• Develop, document, and enforce governance policies for CMDB data quality and compliance
• Integrate configuration data from external sources using APIs, MID servers, and other tools
• Support ServiceNow administration and development efforts (e.g., scripting, workflows, integrations)
• Collaborate with IT, security, system owners, and external partners to gather and validate data
• Document CM plans, SOPs, reports, and dashboards to track data health and performance
• Assist in the implementation of ServiceNow Discovery, Service Mapping, and ITOM features

What We're Looking For:Required Experience & Skills:

• 3–5 years of experience in Configuration Management
• 2+ years of hands-on experience with ServiceNow CMDB
• Strong understanding of CSDM, CI Classes, and relationship modeling
• Familiarity with ServiceNow's Identification and Reconciliation (I&R) engine
• Experience with ITIL-based Configuration Management and Change Management processes
• Working knowledge of CI data integrations and ServiceNow development
• Ability to define and maintain governance policies and audit/reconcile CI data
• Excellent communication and stakeholder coordination skills

Preferred Skills:

• Experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards
• Familiarity with ServiceNow Event Management and ITOM Visibility

Certifications (Preferred/Required):

• ITIL v3/v4 Foundation (strongly preferred)
• ServiceNow Certified System Administrator (preferred)
• ServiceNow CMDB or Discovery Certification (highly desirable)
• Security+ (DoD 8570 compliant) (highly desirable)

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
• Active DoD Secret Clearance (required)

Salary range: $75K-$85K, depending on experience

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Information Technology
• IndustriesTechnology, Information and Internet

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