Configuration&Enablement Associate - athenahealth, Inc. : Job Details

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Associate Configuration and Enablement Manager plays a vital role supporting clients in designing, configuring, and tailoring athenaOne solutions to achieve their clinical and financial goals. In this role, the Associate collaborates closely with senior team members to define and optimize workflows, streamline operations, and integrate athenahealth best practices with client-specific requirements. The Associate will assist in the implementation of tailored client workflows, validate system configurations, ensure seamless solution adoption, and drive measurable improvements in efficiency and customer satisfaction.

This role is ideal for someone in the early stages of their career who is enthusiastic about learning and passionate about client success. The Associate will gain hands-on experience in client management, solution design, and process improvement through active participation in team efforts and close collaboration with both clients and internal teams. This position provides a foundational path for developing skills in healthcare technology and client support in a fast-paced, dynamic environment. By embracing a continuous learning mindset and actively seeking opportunities to expand their knowledge, the Associates can enhance their own skills and expertise and also contribute to the growth and success of the Onboarding organization.

Essential Functions (Duties and Responsibilities)

• Assist in Solution Design: Work alongside Onboarding Success Management and client teams to interpret client requirements and assist in creating tailored, future-state workflows that align with clients' business objectives and operational standards while enhancing efficiency.
• Configuration Validation and Adoption: Help validate system configurations to ensure alignment with client needs and promote successful solution adoption. Provide support to guide clients through the transition and maximize usage of athenaOne solutions.
• Best Practice Integration and Resource Management: Incorporate athenahealth best practices into client-specific processes, ensuring that clients benefit from proven strategies and industry standards. Assist in curating and managing an internal library of configuration and workflow resources to support best practices.
• Process Innovation: Contribute to process improvements within the Onboarding organization by providing actionable feedback, helping to drive ongoing innovation and effectiveness.
• Subject Matter Expertise and Knowledge Sharing: Develop and leverage specialized expertise in specific product areas, specialties, and unique workflows. Expand and share knowledge to strengthen team capabilities and client outcomes.
• Decision-Making Influence: Serve as an advisor to clients under guidance of senior team members, influencing their configuration and enablement decisions to support both immediate and long-term success.
• Adaptability: Adapt quickly to changing client needs and organizational priorities, demonstrating flexibility and a commitment to meeting diverse and evolving business demands.
• Propensity to Learn: Actively seeks out new learning opportunities to expand their knowledge based on hands-on experience to broaden their understanding of different aspects of athenaOne products and services. Demonstrates a growth mindset and takes ownership in their professional development by embracing challenges and seeking out new projects or assignments.

Education&Experience Requirements:

• Bachelor's degree required.

• 1-2 years of relevant client services or professional experience in a healthcare environment.

• Basic understanding of healthcare operations, technical adoption, or customer service.

• Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and an openness to learn additional tools.

Preferred Qualifications&Competencies

• Experience within healthcare and/or consulting industries.

• Familiarity with athenahealth products and services.

• Team Collaboration: Demonstrated ability to work effectively with cross-functional teams to achieve shared objectives.

• Project Management: Capacity to manage and deliver projects within established timelines and under pressure.

Behavioral Competencies:

• Customer Focus: Dedicated to supporting client needs and learning effective adoption techniques.

• Communication Skills: Strong verbal and written communication; comfortable working with clients under guidance.

• Organizational Skills: Detail-oriented and able to manage basic tasks and deadlines efficiently. Ability to prioritize and manage multiple competing needs and leverage resources independently to drive results.

• Adaptability: Willingness to learn quickly, adapt to changing client needs, and seek support from senior team members. Quickly incorporates both positive and constructive feedback for self- improvement

• Collaboration: Works well within a team, supporting others to achieve shared goals.

About athenahealth

Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients— powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:Our talented  employees— or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  —some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers