Concierge | Lakeside Country Club - Omni Houston Hotel : Job Details

Omni Hotels & Resorts is seeking Club Concierge | Lakeside/Spicewood for the beautiful new Barton Creek Country Club.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

1900 Clubhouse Hill Dr, Spicewood, TX 78669

• As this position is the first and last impression of the clubhouse, it is a primary responsibility of the concierge to offer warm welcomes and fond farewells to all Members and guests entering and departing.
• Answer all incoming phone calls in a prompt, courteous, professional manner and forward to the appropriate destination. Works closely with the entire membership office to ensure phones are covered during business hours.
• Possess an overall awareness of the entire property and its associates in order to direct incoming traffic to their desired destination.
• Responsible for actively promoting events to members, taking/compiling reservations for our Member functions and processing name tags.
• Attend and assist at all Member social functions which involve the membership department.
• Responsible for the daily mail.
• Possess a positive attitude and professional manner at all times.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire and name tag when working.
• Complete other duties as assigned by management.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Previous customer service experience is required.

Physical Requirements:

• Must be able to sit and stand for extended periods of time.
• Must be able to lift and move moderate weights.

Working Environment:

• Indoor clubhouse facility.
• Occasional travel around property when needed.

Tools & Equipment:

• Computer, printer, fax, telephone

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].