Concierge - Sonnenalp Hotel of Vail : Job Details

4 days ago Be among the first 25 applicants

Wage: $23.00 - $25.00, plus tips and commissions Typical Schedule: Day and Night shifts, weekends and holidays required Primary Purpose Of Position The Concierge Level I assists guests with recommendations, reservations, and special requests while ensuring the highest standards of service and hospitality at all times. Essential Duties And Responsibilities

• Anticipate and fulfill guest requests, including dining, transportation, activities, and amenities.
• Coordinate hotel transportation and communicate with drivers/bell staff to ensure smooth arrivals and departures.
• Contact guests prior to arrival and departure to confirm transportation and special requests.
• Build and maintain strong relationships with local vendors (restaurants, shops, activities, etc.) to enhance guest experiences.
• Maintain up-to-date knowledge of hotel facilities, local events, and area attractions to provide accurate recommendations.
• Manage and confirm guest reservations and activities, ensuring accuracy and timely follow-up.
• Assist with guest service needs such as lost luggage, ski/equipment storage, housekeeping/maintenance requests, and business center services.
• Promote and assist with in-house services, including restaurants, spa, and guided activities.
• Support other Front Office and Bellstaff functions as needed (e.g., check-ins, valet, amenities).

Recommended Skills And Qualifications

• Minimum of 1 year Customer Service experience.
• Experience with HMS or similar Lodging Software preferred.
• Efficient with computers, Microsoft Office, and web based systems.
• Excellent communication, interpersonal and multi-tasking skills.
• Ability to work under pressure and use good judgment.
• Friendly, warm and enthusiastic personality.
• Valid drivers license with no previous violations.

Essential Physical Requirements

• Ability to work a flexible schedule
• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits For Full Time Employees

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long-Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Strategy/Planning and Information Technology
• Industries Hospitality

Referrals increase your chances of interviewing at Sonnenalp Hotel of Vail by 2x

Sign in to set job alerts for Concierge roles. Hotel Front Desk Agent Full-time Year-round Part-Time Hotel Front Desk Agent / Guest Services - Residence Inn by Marriott - Vail, CO Hotel Front Desk Agent Full-time Year-round Front Desk Agent - The Hythe - Marriott Luxury Collection - Housing May Be Available

Beaver Creek Village, CO $20.00-$22.48 1 month ago

Beaver Creek Village, CO $20.00-$22.48 1 month ago

Beaver Creek Village, CO $20.00-$22.48 1 month ago

Beaver Creek Village, CO $20.00-$22.48 1 month ago

Betteridge Showroom Administrator (1069)

Beaver Creek Village, CO $20.00-$22.48 1 day ago

Breckenridge, CO $22.75-$27.63 13 hours ago

Beaver Creek Village, CO $22.00-$26.03 3 weeks ago

Beaver Creek Village, CO $22.00-$26.03 1 month ago

Commissioned Vacation Sales Concierge - Up to $2,000 Sign-On Potential*

Beaver Creek Village, CO $20.00-$22.48 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr