Concierge - United Hebrew Geriatric Center : Job Details

Job Title: ConciergeDepartment: SecurityReports To: Chief Security OfficerFLSA Status: Non-ExemptPosition Summary:The Concierge serves as a key customer service representative and initial point of contact for residents, families, staff, and visitors. This role provides hospitality-driven support, promotes a welcoming environment, and coordinates non-clinical resident needs, enhancing the overall quality of the resident and guest experience at United Hebrew.Essential Duties and Responsibilities:Greet residents, families, and visitors with professionalism and warmth.Answer incoming calls and direct inquiries appropriately.Coordinate resident non-clinical services such as meal delivery requests, appointment reminders, or activity sign-ups.Communicate with various departments to facilitate smooth service delivery and respond to resident needs.Provide facility information, directions, and event updates.Support administrative tasks such as data entry, document preparation, and logging visitor records.Assist with admission and discharge coordination, welcome packets, and resident orientation.Maintain security and confidentiality in accordance with HIPAA and facility policies.Ensure the front desk, lobby, and reception areas are tidy, welcoming, and professionally presented.Qualifications:High School Diploma or GED required; Associate's degree preferred.Minimum 1 year of customer service, hospitality, or healthcare experience, preferably in a long-term care or senior living environment.Excellent communication, interpersonal, and organizational skills.Proficient in Microsoft Office and general office equipment.Ability to work in a team-oriented environment with sensitivity to diverse resident needs.NYS Security Guard license preferred.Physical and Environmental Demands:Physical Demands: Must be able to sit, stand, and walk for extended periods throughout the shift.Frequent reaching, bending, twisting, and stooping may be required.Must be able to lift and carry up to 25 pounds occasionally (e.g., packages, welcome materials).Manual dexterity to operate standard office equipment such as phones, computers, and printers.Ability to speak clearly and hear conversations in a busy environment.Environmental Conditions:Work is primarily performed in an indoor, climate-controlled environment.May be exposed to interruptions, loud noise, or emotionally distressing situations when dealing with resident or family concerns.Occasional exposure to residents who may have communicable conditions, following standard infection control procedures.PPE (Personal Protective Equipment) may be required in certain situations.