Concierge - Related Company : Job Details

ResponsibilitiesTo learn more about Related click here: Our TeamAt Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that's polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.What You'll Do:Resident & Guest ServicesGreet residents and guests with professionalism and warmthAnnounce visitors and manage deliveries with careKeep the lobby calm, clean, and invitingSupport leasing tours and resident events with a polished front desk presenceConduct lobby checks for lighting, music, scent, and overall atmosphereSecurity & Access ControlMonitor building camera systems and logsTrack vendor and contractor activity and follow access proceduresRespond to safety or privacy concerns calmly and appropriatelyPackage & Amenity ManagementLog and organize packages and deliveries using digital toolsTrack service requests and amenity bookingsSupport the package room and inventory systemsManage visitor logs and help maintain accurate resident preferencesMove-In & Move-Out SupportPrepare elevators and common areas for scheduled movesNotify the Resident Manager of unscheduled move-ins/outsEnsure smooth transitions with clear communicationLeasing & Visitor AssistanceWelcome prospective residents and alert the leasing teamShare branded materials and collect contact informationMaintain a composed and helpful presenceLifestyle & Brand EngagementOffer local tips, help with events, and maintain bulletin boardsRemember and act on resident preferences to personalize serviceBe a trusted connector in the communityEmergency Response & Service SupportFollow all emergency procedures and stay calm under pressureStep in to solve service issues when possible, and escalate as neededFollow up with residents to ensure satisfactionTeamwork & ProfessionalismKeep the front desk clean and organizedJoin daily huddles and team updatesModel professionalism and emotional intelligenceTake on special assignments when asked QualificationsCompensation:$21.58 + 32 BJ Benefits Schedule: Friday and Saturday morning 7Am - 3:30PmSunday and Monday afternoon 3Pm - 11:30PmTuesday overnight 11Pm - 7:30AmWhat You Bring:A passion for excellent service and a composed, professional attitudeExperience 1-3 years in hospitality, customer service, or luxury properties is a plusComfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)Ability to lift to 50 lbs and stand for long periodsHigh school diploma or equivalentWhy You'll Love It Here:You'll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections-and that starts with you.#RMC#RMC OverviewRelated Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we've been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you're encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at