Concierge - Dominion Senior Living : Job Details

** Concierge**

**Job Category****:** ADMINISTRATION **Requisition Number****:** CONCI01390 Showing 1 location **Job Details**

**Description**

**The Dominion Difference!**

**We offer Lucrative and Exciting Benefits:**

* Time and a Half on Holidays

* Direct Deposit

* Chaplain Support

**Summary of Responsibility:**

The Concierge will support the hospitality efforts for the community by welcoming residents and guests and assisting with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

**Essential Duties:**

* Greet visitors at the communitys front reception desk in a pleasant and professional manner.

* Triage incoming calls, inquiries, and requests to ensure questions and needs are directed to the appropriate person.

* Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.

* Arranges sightseeing and other tours.

* Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

* Runs appropriate errands for guests, residents, or team leaders as needed.

* Performs administrative duties and business services for guests, residents, or team leaders such as shipping packages and assisting with printing needs.

* Receives, stores, and/or delivers mail and luggage.

* Assists Life Enrichment Director with special events, parties, meetings, or transportation.

* Informs Life Enrichment Director of Special requests from guests.

* Assists in bar areas and dining room as needed.

* Develops and maintains service relationships to fulfill the needs of residents, guests, or employees.

* Serve as community ambassador to visitors; answer general questions from potential residents and inquiring families and provide informational brochures and packets as requested.

* Provides transportation for residents (proper drivers license required)

* Gratuity may not be accepted.

**Education, Experience, Age Requirement:**

* High school diploma or GED equivalent.

* Valid drivers License and endorsement to carry passengers.

* One year of customer relations or guest services experience preferred.

* Hospitality orientated with excellent communication and customer service skills.

* Professional appearance and demeanor.

* Must be able to multi-task and prioritize multiple tasks simultaneously.

* Proficiency with computer software, applications, and basic typing skills.

* Flexibility with schedule including availability to work evenings, weekends, and holidays.

* Must enjoy working with the senior population.

* First Aid/CPR certification is preferred.

* Approved criminal background check, physical, and drug screen test is required.

**Application Process:** A review of all applications begins immediately and continues until the position is filled. For full consideration, applicants must apply electronically through our applicant tracking system via the company careers page. The application should include the submission of a cover letter that highlights the candidate's interest in the role and experience that meets the requirements of the position, an updated resume, and the names, current company name, title, e-mail address, and phone number of three professional references. **We do not accept unsolicited resumes from staffing agencies or executive search firms.**

**EEO Principles** The Company is committed to the principles of equal employment opportunity as well as compliance with the law. It is our policy to provide equal employment opportunity and to make all employment-related decisions without regard to race, color, sex, age, marital status, sexual orientation, religion, national origin, citizenship status, disability, status as a disabled veteran or veteran of the Vietnam Era or any other legally protected status or characteristic in the state in which a team member is employed by the Company. This policy applies to recruitment, hiring, training, promotion, disciplinary action, termination, and all other personnel actions and conditions of employment.

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