Concierge Associate - Powder Mountain : Job Details

Job Type Full-timeDescriptionPowder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.We're looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you're an enthusiastic, caring team player who strives for excellence-and always tries to do the right thing, even when no one is watching-you'll fit right in at Powder.We Are:Big-hearted: passionate, warm, joyful, and generous. Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. These values make us who we are and help drive us to fulfill our purpose: to spark wonder!Our Commitment to Equality:Together we are one team, not an us vs. them mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. Appearance Guidelines:Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.Perks of Joining Our Big-Hearted Champions: Health, Vision, Dental Benefits401K Plan and company matchEmployee Assistance Program Generous Paid Time Off Company provided Life Insurance & Short-Term Disability Seasonal Ski & Summer Passes for self, self & dependents + Buddy VouchersLife Style Spending AccountEducation AssistanceUTA Ski Bus Pass and Employee Shuttle Service Powder Mountain Retail/Rental Discount and On-Mountain F&B DiscountsPowder Mountain Snowsports School Discounted LessonsAccess to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.Powder Mountain on-snow uniform for specific roles.Free On-site Gourmet Employee LunchesFlexible and Hybrid Workplace EnvironmentNew Modern Office with Indoor/Outdoor Meeting Spaces RequirementsJob Title: Concierge AssociateDepartment: Club Member ServicesStatus: Seasonal FTReporting To: Concierge ManagerPosition Summary:Powder Haven, Powder Mountain's exclusive private community is seeking a Concierge Associate to join our team of dedicated guest oriented Big-Hearted Champions. This role is critical to deliver our elevated guest experience. Professional communication and collaboration with Real Estate, Powder Haven Property Management (PHPM), Membership, and resort teams is required.Job Performance Expectations:Act as an Ambassador of Powder Haven, specific to Real Estate, PHPM and Membership Departments.Exude a 5-star customer service mind set and crafted professionalism at all times.Address Neighbors and Guests concerns in a timely manner with the guidance of upper management Arrange/perform for deliveries with FedEx, UPS and USPS.Daily parcel gathering at Eden Post Office, and deliverance to Skylodge Mail Hut.Perform daily tasks as requested by guests, i.e., grocery shop and delivery, specific guest requests, special deliveries.Dedication to quick response time and detailed execution of request and follow up.Respond and maintain the Powder Haven concierge email inbox, Hubspot Service Hub, and Concierge Chat in a timely mannerReceive and print Winter Lift Ticket requests during the Winter Season and ensure waivers are signed upon pick upReceive and respond to lesson bookings from members, making sure all requests are sent to the Membership Ski School ManagerReceive and input all gear rental requests from members and make sure all requests are sent to the Skylodge retail teamReceive and input event requests from members into the Powder Haven App.Being well versed in resort amenities, dining options, activities, and special eventsStrong understanding of local attractions, dining options, excursions, entertainment, cultural experiences.Assisting with making reservations both on and off the resortSecuring transportation needsManaging booking changes or cancellations as needed, ensuring all arrangements meet member and guest expectations.Assist with F&B operations at the member lodge (Skylodge). Duties range from taking dinner reservations via Toast, act as the hosts at the front desk for dinner service, organize menus, etc. Process transactions for member guests on the TEI pos (lessons, gear rentals, etc)Serve as the front desk host, providing a warm welcome to members and delivering exceptional customer service to foster lasting community relationships. Possess strong problem solving, ability to multi-task, work with little guidance at time, and demonstrate leadership.Work with our project management tools, such as Asana and Hubspot Service HubOther duties as assigned.Job Requirements and Qualifications:Bachelor's degree or associate' Degree - preferredHigh school diploma or GED - requiredFood Handlers Permit21 years of age- requiredClean driving record- requiredMust be able to pass a Background CheckAble to work - weekdays/weekends, holidays, and nightsBasic computer proficiency with excellent communication - written and in person.Maintain a professional and polished appearance.Desire to work at both Powder Mountain and Powder Haven resorts in inclement weather and at peak season.Physical Requirements - Must be able to perform physical activities such as, but not limited to: Reach, push, pull, lift, and carry objects that may be heavy (40+lbs)Prolonged periods of standing, walking, bending, and twistingWalk on even/uneven/slippery terrainClimb/descend stairs/laddersWorking Environment: Must be willing to work inside and outdoors intermittently throughout the seasons - including periods of time outside during inclement weather, and shifts outside during events in the summer. Must be willing to work in spaces that become crowded/noisy during peak hours Salary Description $22 - $25/hour