Concierge Assistant - Soni Resources : Job Details

Soni is currently looking for a Concierge Assistant to support the Guest Services and Hospitality Department of a global law firm. The position will be based in the Firm's New York location. Specific duties and responsibilities include, but are not limited to, the following:Responsibilities:

• Guest & Conference Room Support: Oversees daily operations of the conference center, greets visitors, and ensures rooms are clean, stocked, and well-maintained.
• Catering Coordination: Manages catering logistics including menu options, order submissions, and ensuring high service standards for food and beverage.
• Meeting & Event Logistics: Coordinates room setups, guest check-ins, and support for events, including after-hours needs and visitor office arrangements.
• Scheduling & Booking: Assists with walk-up room bookings and ensures smooth meeting operations in collaboration with guest services, facilities, and IS teams.
• Technology & EMS Management: Maintains accuracy in the EMS scheduling system and room panels, and supports IS with tech needs and document handling.
• Administrative & Miscellaneous Tasks: Handles internal moves, refrigerator cleanouts, floor care prep, and backs up reception as needed.
• Customer Service Focus: Delivers exceptional service, resolves issues promptly, and maintains familiarity with all employees and departments.

Requirements and Qualifications:

• Technical Proficiency: Skilled in Microsoft Office, iManage, and other firm applications; capable of handling office equipment and international calls.
• Experience & Availability: 1+ years in hospitality or event coordination; flexible to work overtime, evenings, and weekends as needed.
• Preferred Background: Prior experience in receptionist or concierge roles, especially in law firms or professional services; bachelor's degree preferred.
• Customer Service & Communication: Strong listening skills, professional demeanor, clear speaking voice, and ability to handle client interactions and complaints tactfully.
• Organizational & Team Skills: Highly organized, detail-oriented, dependable, and a proactive team player with strong problem-solving and follow-up abilities.

Compensation: $27-33/hrSalary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.#SONINY