Computer Support Specialists - Nexus Staff : Job Details

Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: 1220 Washington Ave, building 5, Floor 3, Albany NY 12226 Job Duration: 2 Years Closing: 12/20/2023. Minimum Education:

• High school graduate with some college; computer science-related degree is preferred.

Work Experience:

• With college: Minimum of 1 year of relevant experience.
• Without college: Minimum of 2 years of business/customer service experience.

Job Duties:

• nswer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk
• ccurately document all issues and requests during the initial call
• nalyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements.
  • Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support.
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings.
• Perform operation tasks:

- Password resets in various test and production environments - User provisioning in various test and production environments - 1st Level Support for Help Desk and Security Incidents Preferred Skills:

• Experience with ServiceNow or other ticket/case management software.
• Strong knowledge of MS Windows, MS Outlook, and MS Office, particularly in MS Excel and MS Word.
• Basic accounting principles knowledge.
• Excellent communication skills, both verbal and written.
• bility to work well with others in a collaborative team environment.
• Reliability and trustworthiness.
• bility to multitask and set priorities.
• MS SharePoint knowledge is desirable.
• bility to write non-technical correspondence.

Misc. Information:

• Shift Days/Times: Monday to Friday, 8 hours per day, between 8:00 am and 5:00 pm.
• Job location is close to CDTA Bus Line.
• Free parking facility is available at the work site location.
• Work Schedule: The candidate is expected to begin work initially on-site to ensure all training requirements are completed. Once the team member's confidence in the job and overall reliability is confirmed, candidates can apply for a schedule that includes at least 50% on-site work.
• If remote work is approved, equipment will be provided. Candidate will have to provide their own internet connection and phone.
• Overtime availability is rare.
• Interview will be conducted In-person preferred or video conferencing based on the availability.
• Training is provided to the candidate.

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.