Computer Support Specialists - Nexus Staff : Job Details

Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% On Site Location: 10 British American Blvd., Latham NY Job Duration: 6 Months Closing: 03/05/2024. Minimum Education:

• High School Diploma
• Technical Degree/Certificate Program

Work Experience:

• Minimum of 3 years of experience in technical support roles

Job Duties:

• Respond to calls and emails within the IT Call Center from users reporting technical issues related to hardware and software.
• Provide technical assistance and troubleshooting for issues with Windows 10/11, MS Office 365, Adobe software, laptops, printers, and scanners.
• Deliver excellent customer service through professional verbal and written communication.
• Collaborate effectively with team members to resolve technical problems efficiently.

Preferred Skills:

• Proficiency in software including Windows 10/11, MS Office 365, Adobe
• Familiarity with hardware components such as laptops, printers, and scanners
• Strong verbal and written communication skills
• Ability to provide excellent customer service
• Capability to work collaboratively in a team environment

Misc. Information:

• Shift timings vary based on the needs of coverage within the call center, operating between 8:30am and 6:00pm.
• Free parking is available at the worksite location.
• Public transportation options include a nearby bus line with a 5-minute walk to the office, as well as access to Uber/Lyft services.
• The role initially requires 100% onsite presence for five weeks of training, followed by a hybrid schedule with two days remote and three days onsite.
• Interviews will be conducted via MS Teams with audio/video access required.
• Temporary contractors will be provided with necessary equipment such as a Badge ID, Laptop, Dock, Monitors, Keyboard-Mouse, and Bag, requiring them to sign a Terms and Agreement form.
• Training will be provided during the initial five weeks onsite.
• The role falls under the Administration department within the Information Technology Bureau.

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.