St. Labre Indian School Educational Association Pretty Eagle St. Charles Job Description Job Title: Computer Support Specialist Department: IT Reports To: IT Director FLSA Status: Non-Exempt - 12 month position Salary Grade: 8B ($20.37-$23.95-$27.50)/hr. Approved Date: 07/01/2022 SUMMARY Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. *Indicates the non-essential duties and responsibilities. Nothing in this job description restricts St. Labre's right to assign or reassign duties and responsibilities to this job at any time.
Assists in the monitoring of the networking system, wireless and Internet infrastructure. Troubleshoot and diagnose technical problems. Provides support for Chrome OS, Windows OS, G Suite for Education (GSFE), Microsoft Office applications and various other applications. Assists St. Labre employees with the Computer Purchase Program. Installs or assists in the installation of hardware and peripheral components such as Chrome OS/Windows PC's, monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs. Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instructs users in use of equipment, software, and manuals. Provides training to users. Recommends or performs actions to correct problems. Coordinates activities with help desk, network services, or other information systems groups. Provides updates, status, and completion information to the director, problem request tracking system, and/or users, via helpdesk system, voice mail, e-mail, or in-person communication. Updates or replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars in order to keep abreast of new software and hardware product developments. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates degree (A. A.) or equivalent in Computer Science (C.S.) or Information Systems (I.S.) from two-year college or technical school; and six to twelve months related experience and/or training required; or equivalent combination of education and experience. KNOWLEDGE, SKILLS, AND ABILITIES
Ability to determine the root cause of technical hardware and software problems and to initiate corrective action. Broad knowledge of technical support including, but not limited to, Chrome OS Devices, Windows OS devices, Printers, G Suite for Education (GSFE), Microsoft Office, Windows servers, Ethernet switches/wiring and WiFi wireless infrastructure and devices. Ability to work in a team environment Ability to effectively present information and respond to questions from staff. Respects the teachings of the gospel of Jesus Christ in private, personal, and public life. Commitment to the mission of the Roman Catholic Church in Native American education. Sensitivity to, and appreciation of Native American people and their cultures. Ability to serve as an appropriate role model for students. CERTIFICATES, LICENSES, REGISTRATIONS Valid Montana driver's license. MCTS, MCITP, A+, Network+ or Google G Suite certifications a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. When installing systems the employee may be required to stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
