Computer Support Specialist - Adams County, WI : Job Details

Salary: $26.55 Hourly Location : Friendship, WI Job Type: Regular Full-time Job Number: 21-2025 Department: Information Technology Opening Date: 08/11/2025 Closing Date: 9/1/2025 5:00 PM Central Description Performs difficult skilled technical work providing technical assistance to all county departments in the procurement, installation, and operation of computer equipment, and related work as apparent or assigned. Work is performed under the limited supervision of the Information Technology Director. Examples of Duties

Provides responsive customer service while serving as a primary point of contact for the Information Technology (IT) department for internal and external inquires.

Responds to telephone calls, emails, and personnel requests for technical support; identifies, researches, and resolves technical problems; ensures timely accurate resolutions and follow-up.

Diagnoses technical problems to determine the level of technical assistance required; if unable to resolve problems, transfer tickets in accordance with escalation procedure.

Installs and maintains hardware and software products on workstations.

Installs, maintains, repairs, and troubleshoots telephones, computer hardware, and peripherals.

Maintains accurate records for work completed and documents the process; reports activities to IT Director.

Installs and maintains an accurate inventory of software and computer equipment for the entire organization.

Provides technical assistance to all Departments in the procurement, installation, and operation of computer equipment suitable for their needs; replaces, repairs, rebuilds PCs, laptops, and computer hardware.

Organizes, schedules, prioritizes, and performs work; complete assignments accurately and within deadlines with minimum supervision; attends conferences, and training and travels to remote sites.

Works on special projects as assigned to assist various offices, departments, and committees.

Trains new employees on the use of computer and communications systems; serves as a resource for users; maintains instruction sheets on departmental procedures; assists the IT Director with overall administration and maintenance of the County's information systems.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Performs other related functions and duties as assigned or required. It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive. Essential Qualifications Associates/Technical degree in information technology, programming, networking, computer science, or related field and moderate experience in network infrastructure, information technology troubleshooting, helpdesk customer service, or equivalent combination of education and experience. Valid driver's license in the State of Wisconsin. Additional Information OTHER KNOWLEDGE, SKILLS & ABILITIES Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; knowledge and ability to use serving as a primary point of contact for the IT department for internal and external inquires; ability to install and maintains hardware and software; ability to maintain an accurate inventory of software and computer equipment; ability to install, maintain, repair, and troubleshoot telephones, computer hardware, and peripherals; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to operate standard office and position-specific software; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public. PHYSICAL DEMANDS This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a quiet location (e.g. library, private offices). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to bloodborne pathogens is considered low for this position. Adams County is not only a County with lots of outdoor activities, like fishing, boating, hunting, ATV'ing, camping, and hiking, but working for the County you receive many benefits as well! The County offers health insurance coverage through UMR. The County pays 85% of the premium for both single and family coverage, along with a contribution to the Health Savings Account (HSA). Dental, Vision, and supplemental insurance is also available, with the employee paying the premium. The County offers a basic life insurance plan (at the County expense) for regular employees. There are also supplemental plans available for the employee to purchase. The County provides a retirement account in the Wisconsin Retirement System (WRS) for eligible employees. Employees pay one-half of the required contribution; the County pays the other half. The County provides a confidential Employee Assistance Program (EAP) to all employees and their family members, at no cost to the employee. 01 Do you possess a valid Wisconsin driver's license?

• Yes
• No

02 Have you read the complete job description and do you verify that you meet the minimum qualifications listed?

• Yes
• No

03 Will you grant Adams County the authority to do a complete and thorough background check including personal and professional references, education, and employment?

• Yes
• No

04 What is your educational background and related experience that specifically qualifies you for this position? 05 Do you have any experience working in a County setting? 06 Are you able to pass a complete and thorough background check, drug and alcohol test, and any other screenings as required by County policy?

• Yes
• No

07 Have you ever been convicted of a felony? 08 Have you ever been convicted of a misdemeanor crime of domestic violence? 09 This position will require bending, lifting up to 50 pounds, stooping, and reaching on a regular basis. Are you able to meet this requirement?

• Yes
• No

Required Question