Computer Support Helpdesk Analyst - Summa Health : Job Details

As a member of the Computer Support Helpdesk Team, the Customer Support Helpdesk Analyst is the first responder to IT related problems / inquiries reported by computer end users for systems used throughout the organization. Acts as the Customer facing ambassador of IT&S, working with the customer to accurately and concisely document issues and resolutions. Performs initial troubleshooting and remediation activities and escalates to second tier support for more complex problems. Logs, tracks, monitors, and escalates issue tickets in the IT Service Management platform. Coordinates resources needed to resolve issues. Contributes to knowledgebase. Minimum Qualifications: 1. Formal Education Required:a. Associates degree in computer science or related field or equivalent combination of education and/or experience.b. Certificates in computer/networking field preferred .. Experience & Training Required:a. Two (2) years of experience working in a large IT network environment (over 2,000 users...Computer, Support, Analyst, Help, IT, Technology, Healthcare