Computer Support Assistant 2025/26 - ITHACA CITY SCHOOL DISTRICT : Job Details

There is an opening for Computer Support Assistant in the Information Technology Department. This position is 12-months and is a competitive Civil Service title. Job responsibilities are but not limited to the following:

• Sets up and supports computer hardware and software in operational order in a local network environment;
• Installs and relocates personal computers (PCs) and peripheral equipment;
• Installs new and upgraded PC software packages and ensures network connectivity;
• Provides basic personal computer software training to users on various software;

• Responds to questions concerning hardware and software problems;
• Analyzes basic problems concerning PC software and hardware to determine an acceptable solution and ensures that all applications run;

• Maintains server accounts (establishes new accounts, assigns levels to users and deletes old accounts);

• Refers more difficult software, hardware, and equipment problems to higher-level technical staff;
• Creates and maintains computer inventory;
• Assists with text and image scanning;
• Maintains software licensing information and updates to software;