Computer Support Analyst - Stellar Services : Job Details

Salary Depends on Experience: $45,000 - $85,000

• Deliver training on the Asite platform to end users.
• Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action.
• Gather, organize, and analyze large internal and external data sets to provide insights for management.
• Assist with data entry and clean-up in Asite
• Assist with developing interactive dashboards of Asite data in Power BI.

• Bachelors degree in Computer Information Systems or 5 years relevant experience
• Proficient in Microsoft Office. Excellent PowerPoint skills
• Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.
• Working knowledge of SharePoint and MS Teams
• Hands-on experience building and publishing customized and interactive dashboards within PowerBI
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities
• Excellent communication (verbal and written) and customer service skills
• Ability to handle a high-pressure environment
• Ability to prioritize urgent requests and multitask
• Helpdesk experience preferred
• Experience working in a document management platform strongly preferred - proficient in Asiteis a plus

NYC Headquarters 70 W 36th St., 7th FL New York, NY 10018

Atlanta, GA 448 East Paces Ferry Rd, NE Atlanta, GA 30305

San Francisco, CA 1 Sansome Street, Suite 3500, San Francisco, CA, 94104

Certified Minority-Owned Business Enterprise