Computer Operator III/ Tier II Help Desk Support - General Dynamics Information Technology : Job Details

GDIT is seeking a Computer Operator III/ Tier II Help Desk Technician to support the Information Management Communication Services Program at Fort Novosel, AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end-user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator III will make an impact:

What you'll need to succeed:

Education: Associate's degree or equivalent experience. Required Experience: At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator. Required Technical Skills: DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND) Security Clearance Level: Secret or the ability to obtain and maintain a secret security clearance to perform the duties of this position. Required Skills and Abilities: Ability to work under pressure and manage time efficiently, ability to analyze customers' computer problem to diagnose it and determine the cause, document customers' descriptions of their computer problems, computer literacy and attention to detail, can interface with a variety of personalities and rank and file employees, dedicated to problem solving and process analysis, ability to work in a group or alone, knowledge of Microsoft Office Suite, excellent communications skills. Industry Certifications: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. Required within 60 days of start. ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. Required within 30 days of start.

Location: Customer Site

GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA AL Fort Novosel

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.