Computer Network Support Specialist (iPhone Customer Service and Audio Services Transition - Centuria Corporation : Job Details

**Job Details**

**Computer Network Support Specialist (iPhone Customer Service and Audio Services Transition - (36)**

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Job Title Computer Network Support Specialist (iPhone Customer Service and Audio Services Transition Location IRS Office Of Procurement - Lanham, MD 20706 US (Primary)

Education Associate Degree Job Type Full-time Travel Job Description **Title: Computer Network Support Specialist (iPhone Customer Service and Audio Services Transition**

**Location: Baltimore, MD / Washington DC**

**Term: Full Time**

**Work Authorization: US Citizen, Permanent Resident**

**Clearance: Must be able to pass the IRS Background Screen**

**Must meet federal contractor COVID vaccination requirements.**

**Job Description:**

Centuria Corporation is in search of an Network Support Specialistto help support the IRS User and Network Services (UNS) Unified Communications (UC) while they work to hire over 10,000 new IRS employees. The services will include technical operational support to all IRS employees as needed.

**Responsibilities:**

* Provide customer service and onsite delivery of smartphones, MiFi and Audio Services.

* Perform on-site incident management and resolving IRS end-user incidents and problems to include, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents.

* Provide physical touch and remote deployments of hardware and software to remediate any incident that occurs. Perform troubleshooting, resolve issues, and update trouble tickets.

* Update and validate configuration and software, perform repair, maintenance, and informal instruction.

* Review and provide comments and advice for invoice charges from mobile device vendors to assure accuracy of information.

* Monitor IT Wireless Smartphone mailboxes, reconfigure applications during migration from on premise Exchange Server based mailboxes to Exchange Online.

* Update Asset Records in Altiris and track delivery of Smartphone orders, update customer and create shipping labels.

* Manage user accounts, monitor tickets, and prepare reports.

* Proactively develops and maintains strong knowledge of information systems and their related components, and makes recommendations to improve the reliability, scalability, performance, or security of these systems as appropriate.

* Leverages technology to automate manual tasks and seeks to improve efficiency wherever practicable and appropriate.

* Makes recommendations for process improvements.

* Receives goals and overall objectives from Management and assists in establishing and implementing the methods to attain them.

* Accountable for meeting assigned project objectives including timelines and budgeting. Projects may be of moderate to advanced complexity.

**Requirements:**

* Must have experience in project and risk management and using SharePoint.

* Exceptional time management, oral and written communication skills are required.

* Proficient in MS Office 365, Teams and InTune.

* 2 to 5 years of Customer Support Experience.

* 2 to 5 years experience with iPhone Troubleshooting/BlackBerry UEM Experience.