COMPUTER ASSOCIATE OPERATIONS - NYC Staffing : Job Details

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Information Technology Services Division (ITSD) supports the Department by acquiring, distributing, installing and maintaining Local Area Networks, personal computers, mainframe computers, software, and data communications networks. ITSD also plans and coordinates the implementation of advanced technology. The Information Technology Services Division's Computer Allocations and Tracking Sections is seeking highly motivated and skilled candidates to join our dynamic team. This role offers a unique opportunity to provide both in-office and field-based technical support across New York City, ensuring the continuity and effectiveness of NYPD technology services.

The responsibilities include:

• Providing citywide IT incident support, leveraging advanced troubleshooting skills and incident management methodologies.
• Performing root cause analysis and implementing long-term corrective actions.
• Conducting on-site installation, configuration, and maintenance of hardware and software, adhering to configuration management standards.
• Performing system validation, preventative maintenance, hardware diagnostics, software updates, and physical system upkeep.
• Accurately documenting all service activities, system changes, and resolution steps.
• Installing, configuring, and maintaining printers, copiers, and multifunction devices.
• Troubleshooting and resolving printer issues including hardware malfunctions, network connectivity failures, and device errors.
• Conducting routine preventative maintenance and managing timely replacement of consumables to optimize performance and minimize service interruptions.
• Configuring networks, managing VLANs and ports, and provisioning secure workstations.
• Supporting data migration, system upgrades, and other critical field-based projects.

Work Location: 1 Police Plaza

Hours/Shift: Varies

Qualifications:

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
• A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in 1 above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in 1 above; or
• A satisfactory combination of education and/or experience equivalent to 1 , 2 , or 3 above. However, all candidates must have at least two years of full-time experience as described in 1 above.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

Salary Min: $71,434.00 Salary Max: $106,434.00