Complaint Investigator - Process Alliance : Job Details

Company Overview:

Process Alliance is a leading engineering consultancy firm dedicated to delivering innovative solutions in engineering, automation, manufacturing services, and medical devices. With a commitment to being a better model of problem solving, we have been at the forefront of providing cutting-edge engineering services to clients across the life science industry. Our team of experts thrives on solving complex challenges and driving technological advancements to meet the evolving needs of our clients.

Location: Indianapolis, IN

Type: Full-Time // On-Site

Overview:

We are seeking an early-career Scientist or Engineer with pharmaceutical GMP experience to support product complaint investigations for a leading pharmaceutical manufacturer in Indianapolis. This role is ideal for someone with 1–2 years of industry experience looking to grow within a strong Quality organization.

Key Responsibilities:

• Perform thorough complaint investigations to determine root cause, assess product impact, and identify necessary corrective actions
• Collaborate with QA, manufacturing, and engineering teams to collect data and support investigation documentation
• Use structured problem-solving tools such as 5 Whys, Fishbone (Ishikawa), or other root cause analysis methodologies
• Document investigation results in the complaint handling system in accordance with internal procedures and regulatory requirements
• Support trending and reporting of complaint data
• Help drive continuous improvement based on complaint insights and recurrence trends

Qualifications:

• Bachelor's degree in Life Sciences, Engineering, Chemistry, or related field
• 1–2 years of pharmaceutical or biotech industry experience
• Experience working in a GMP-regulated environment
• Prior experience with complaint handling or quality investigations is strongly preferred
• Strong attention to detail and written communication skills
• Familiarity with complaint management systems is a plus

About Our Culture:

At Process Alliance, we strive to be a better model for how problems are solved, and solutions are delivered. We believe in providing a supportive and inclusive work environment where employees can thrive both personally and professionally. Join our team and be part of a company that is shaping the future of engineering solutions.

Learn more about us:

Visit our website at www.processalliance.com to explore our projects, expertise, and the impact we make in the engineering and consultancy space.

Process Alliance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.