Complaint Intake Coordinator HFEMS Complaints Section - (Health Professional IV) - State of Colorado : Job Details

Salary : $71,376.00 - $99,924.00 AnnuallyLocation : Denver, COJob Type: Full TimeJob Number: FAA01158-08/13/25Department: Department of Public Health & EnvironmentDivision: Health Facilities & Emergency Medical ServicesOpening Date: 08/22/2025Closing Date: 9/2/2025 11:59 PM MountainFLSA: Determined by PositionType of Announcement: This position is open only to Colorado state residents.Primary Physical Work Address: 4300 S Cherry Creek Dr Glendale, CO 80246FLSA Status: Exempt; position is not eligible for overtime compensation.Department Contact Information: [email protected] To Apply: Please submit an online application for this position at . Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. Department InformationThis announcement is only open to current State of Colorado residents! If you are not currently residing in the State of Colorado, your application will not be considered.Health Facilities and Emergency Medical Services DivisionNow hiring for our NEW Complaints SectionBe BOLD and make a real difference . . .Do you desire a career that provides you with opportunities to improve the world around you? The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. In addition to working with a great team and rewarding, meaningful work, we offer:Employee wellness programs and facilitiesExtensive internal professional development opportunities on a wide variety of subjectsDistinctive career advancement opportunities throughout the State systemStrong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plansMedical and dental health plansPaid life insuranceShort- and long-term disability coverage11 paid holidays per year plus generous personal time offMentoring program with opportunities for mentors and menteesTuition assistance for college level courses including Masters degree programsExcellent work-life programs, such as flexible schedules, andA variety of employee resource groupsWe are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: . Description of Job The Work Unit:The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of health care facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated trauma centers, long term care facilities, and many other specific types of health care services. The division licenses certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes Emergency Medical Service (EMS) education programs and certifies EMS providers, designates trauma centers and licenses all air and ground ambulance services operating within the state of Colorado.This work unit exists to: (1) protect the health, safety, and welfare of patients/residents of health care facilities in the state of Colorado by evaluating and securing compliance of licensed and certified providers, utilizing applicable federal and state laws/regulations and professional standards of practice; and (2) to provide to the public information on health care facilities.Summary of Position:The purpose of this position is to assess the care, treatment and quality of life of patients, provided services by health facilities, through complaints submitted by the general public. This position serves as the contact for initial complaint intake and uses training, judgement and independent judgment for evaluating and applying state and federal regulations for potential facility compliance violations; identifies areas of potential non-compliance based on contact with the general public, other regulatory agencies, health providers and other sources of facility complaints.This position's technical expertise in state and federal regulations related to skilled nursing facilities requires highly specialized knowledge in assessing, triaging, and prioritizing complex health and safety complaints received by the division, many of which involve immediate jeopardy concerns, regulatory compliance questions, and systemic quality of care issues. The coordinator's unique insight into survey protocols, CMS guidance, and legal frameworks is routinely relied upon by management to shape complaint intake policy and operational decision-making across the division. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement:This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description:C7C4XXMINIMUM QUALIFICATIONS:Experience Only:Seven (7) years of relevant experience in an occupation related to the work assigned to this position such as previous experience in social work, patient advocacy, or healthcare regulation.OREducation and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned to this position equal to seven (7) years. Examples are:- Graduation from an accredited college with a bachelors degree in Social Work, Nursing, Public Health, Public Administration, or closely related field- Three (3) additional years of relevant experience in an occupation related to the work assigned to this position such as previous experience in social work, patient advocacy, or healthcare regulation.This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. See Resume and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma/degree to your application. If you do not have access to either of these options, please contact the department ver Letter Required:Along with the application submit a cover letter, not to exceed two typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover nditions of Employment:A pre-employment background checkThis position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. *Please note: These working arrangements are subject to change based on CDPHE's business needs. The position will be expected to work on site, when needed, at 4300 S Cherry Creek Dr Glendale, CO 80246.Office hours are typically Monday through Friday from 8am to 5pm. Extended hours during the evening or the weekend MAY be required by business needs.A remote (home) office is required.5% travel required within the State of Colorado.Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided).Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.Must be proficient in word processing and able to use current communication technology to connect to the office from the field.Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises. *See exemption note belowMust be vaccinated against COVID19. **See note belowMust be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint.*Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission's vaccination guidance. **Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment Preferred and Essential Competencies:Relevant years of State service contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.Excellent organizational skills; the ability to set, track, and accomplish priorities and goals on time.Demonstrated proficiency in working collaboratively with internal teams, technical and community partners, and diverse public stakeholders to build partnerships.Excellent written and oral communication skills.Ability to analyze facts, data, and evidence to arrive at a logical conclusion.Ability to analyze and interpret clinical evidence and clinical care to identify gaps.Ability to observe, electronically record, and interpret information.Advanced Interpersonal and conflict management skills e.g. displays understanding, courtesy, tact, empathy and concern.Develops and maintains effective relationships, deals skillfully with people who are difficult, hostile or distressed, effectively manages and resolves conflicts, confrontations and disagreements in a positive and constructive way.Proficient in word processing and competency in technology and equipment used in a health care setting (i.e. typing while conducting interviews).Computer literate.Ability to use information technology to communicate, manage knowledge, mitigate errors and support decision-making.Experience and ability to write factually accurate, clear, concise and professional reports.Demonstrated knowledge of State and Federal nursing facility regulations and professional standards.Demonstrated knowledge of Principles of Documentation and division and department tools for writing.Appeal Rights:An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at . Supplemental InformationA completed State of Colorado application includes:Unofficial transcripts if using education to substitute for experience.DD214 if claiming veterans statusCover letter stating how you meet the minimum requirements and preferred qualificationsThe Selection Process:All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next lorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications. A top group, up to six candidates, will be invited to schedule an interview with the hiring manager. E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.ADAAA Accommodations:The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Dan McKenna, ator call 303-###-####, option 5.The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the Print icon.01 Are you willing to submit to a pre-employment background check? Yes No 02 CDPHE: This position requires educational transcripts be submitted if you are using education to meet the minimum qualifications for this position or using education for the substitution of education for some experience. If you are using education to meet the minimum qualifications or substitution for this position, a copy of your unofficial (or official) transcript is required by the application deadline. You must attach this transcript to your application electronically. Please select Yes to acknowledge that you have attached your transcripts to your application. Yes No 03 Are you using education to substitute for the required years of experience? Yes No 04 If you are unable to provide a transcript showing your college accreditation, are you able to provide another form of academic proof such as a copy of your diploma or degree? Yes No 05 Have you submitted a cover letter to your application? The cover letter is a required document at the time of applying and should describe how you meet the minimum requirements and preferred qualifications listed in the announcement. If this document is not included in your application, your application will not be considered. Yes No 06 Applicants for the State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency? Yes No 07 This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. Please click Yes to acknowledge you understand this requirement. Yes No 08 If you are currently a HFEMS Health Professional IV and are hired into this Health Professional IV role you will maintain your current salary. If you are eligible for any step pay increases, the division HRBP will perform an audit on step pay/time-in-series upon an offer. Please type Yes to acknowledge this statement.If you are not an internal HFEMS employee, please type N/A . Required Question