Community Support Operations Manager - Insight Global : Job Details

Must Have:

• Bachelor's degree in a related field or equivalent.
• Experience within community support, such as social work, housing for the homeless, or similar
• Minimum 2 years in healthcare administration or public health
• Prior experience working with regulatory compliance
• Thorough understanding of Medicaid programs, policies, and regulatory requirements
• Exceptional communication and interpersonal skills, with the ability to establish rapport and effectively convey complex information to clients and internal stakeholders
• Managed a grant of $300k or more.

Plus:

• Familiarity with Medicare/Medicaid

We are seeking a passionate and experienced Community Support Operations Manager to lead and oversee our CalAIM program—an impactful, grant-funded initiative designed to support housing-insecure populations and individuals in need across our community. This role plays a critical part in ensuring program compliance, operational excellence, and meaningful service delivery.

• Oversees and ensures compliance of data analysis, reporting and billing related to Community Support services.
• Managing, supervising, mentoring, and training CalAlM Community Health Workers, Housing Navigators, Registered Dietician.
• Billing & Claims Specialist to meet the requirements of DHCS patient benefit.
• Participates in YMCA leadership team strategic planning and coordinates with other departments including marketing, fund development and member services.
• Expertise in the area of housing services, claims, billing, customer service as well as knowledge of food and nutrition.
• Monitors the work of and coaches' subordinates to improve performance.
• Ensure compliance of data, reporting and billing related to Community Support Services.
• Conducts performance improvement for the Community Support programs to ensure that all goals and objectives set by the organization are met.

Compensation:

$100,000/yr to $120,000/yr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.