Community Service Officer - Lakeview Veterinary Hospital, LLC : Job Details

General Summary:

A Community Service Officer (CSO) is an unarmed, uniformed security position, and is a non-sworn (civilian) member of the UMass Boston Police Department (UMBPD). With a strong emphasis on community engagement, CSOs are responsible for performing a variety of duties to assist the UMBPD with campus safety and community policing efforts. CSOs help connect students, faculty, staff, and community members. The position enforces university policies, by-laws, the student code of conduct, and performs non-criminal police-related duties such as community outreach, patrolling the campus, providing information, issuing parking tickets, conducting escorts, responding to non-criminal complaints, and building checks. CSOs do not carry firearms or have arrest powers.

Essential Functions:

• Serve as an ambassador for UMBPD by providing friendly, helpful service and resources to the campus community.
• Participate in community policing efforts, including building patrols and event staffing.
• Act as a Campus Security Authority and Mandated Reporter under the Clery Act and Title IX.
• Handle emergency situations by administering first aid, summoning assistance, directing traffic, and participating in building searches.
• Patrol campus grounds on foot, noting unusual activities to ensure safety and security.
• Prepare reports on non-criminal incidents, such as fire alarms and disturbances.
• Unlock buildings for scheduled events and upon request.
• Enforce campus policies on smoking, alcohol, drugs, and traffic regulations.
• Monitor weather conditions and report hazards.
• Participate in crime prevention and safety education programs.
• Operate access control, alarm, and CCTV systems.
• Maintain radio communication with dispatch.
• Operate department vehicles under all conditions.
• Assist in security for dignitaries, crowd control, and emergency evacuations.
• May serve as a court witness if needed.
• Perform other duties as assigned.

Other Functions:

• Perform related duties to meet departmental and university goals.
• Understand and comply with Title IX, Clery Act, and other federal mandates.
• Engage with students and contribute to their success.
• Behave ethically and professionally, fostering a respectful, inclusive environment.

Minimum Qualifications:

• U.S. citizen, at least 18 years old.
• High school diploma or equivalent.
• Valid driver's license and ability to obtain MA driver's license.
• Successful background check and drug screening.
• Good mental and physical condition.
• Availability to work nights, weekends, holidays, and in all weather conditions.
• Ability to stand long periods and perform essential job functions physically.
• Knowledge of security procedures, traffic control, report writing, and observation skills.
• Ability to remain calm and exercise sound judgment in emergencies.
• Effective communication and interpersonal skills.
• Respect for diversity and ability to handle confidential information appropriately.

Background Check:

Includes a mandatory standard background check package covering criminal history, education, employment, and other relevant checks.

Preferred Qualifications:

• Some college credits or military experience preferred.
• Three years of experience in security services preferred.
• Experience in higher education security preferred.

Supervision:

• Supervised by shift supervisor; no direct reports.

Application Instructions:

Apply online with resume, cover letter, and three professional references. Review begins after the closing date. Grade 13. This is a union, non-exempt position. All salary offers require HR approval. For accommodations, contact ADA/504 Coordinator Andrea Haas at [link] or 617-###-####. Applications close soon.

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