Community Outreach Liaison - Medical Group - HarmonyCares : Job Details

Overview

HarmonyCares is one of the largest home-based primary care practices in the nation, focused on delivering personalized and quality healthcare directly to patients in their homes. Our family of companies includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice, all committed to improving the lives of those who find it difficult to access traditional healthcare.

Our Mission - To deliver high-quality, personalized healthcare to patients in need.

Our Shared Vision - Every patient deserves excellent healthcare.

Our Values - Our legacy is defined by the way we care. Every interaction matters. Strive for excellence. Empower and uplift each other.

Why Join Us?

• Comprehensive Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan with company match
• Reimbursement for Tuition, Professional Licenses, and Certifications
• Generous Paid Time Off, Holidays, and Volunteer Time
• Comprehensive Orientation and Training Programs
• Recognized as a Great Place to Work
• Established presence in 11 states
• Leading home-based primary care provider for over 28 years with a significant impact on healthcare today!

For more details about our benefits, please visit our careers page.

Responsibilities

The Community Outreach Liaison will play a pivotal role in managing communication and driving business development for HarmonyCares Medical Group. This position serves as the local market representative, fostering relationships with community partners and potential patients while educating them about our mission and services. Key responsibilities include:

• Conducting market analysis and identifying competitive advantages for our services among external referral partners.
• Building community awareness of our mission to provide high-quality, personalized healthcare at home.
• Achieving or exceeding established goals for in-person and virtual meetings with key decision-makers.
• Understanding and communicating eligibility and enrollment processes for HarmonyCares Medical Group.
• Facilitating benefit enrollment and providing relevant education as requested.
• Tracking performance in CRM to ensure adherence to budgeted targets for the assigned region.
• Scheduling discussions with patients and caregivers to guide them on eligibility for various programs.
• Informing patients about programs related to accountable care organizations and assisting with alignment when desired.
• Managing inbound calls from patients, families, and facility personnel about our services.
• Triage patient inquiries regarding care needs, scheduling, and billing accurately and professionally.
• Documenting outreach activities and meetings with external contacts.
• Complying with all company policies, procedures, and applicable legal requirements, particularly regarding marketing practices.
• Adhering to HIPAA privacy standards and maintaining consistent communication with leadership.
• Performing additional duties as needed.

Qualifications

Required Knowledge, Skills, and Experience

• Bachelor's Degree or four years of experience in B2B sales.
• Three years of experience in healthcare-related sales/marketing.
• Strong organizational and problem-solving skills with the ability to represent our services effectively.
• Familiarity with sales techniques and territory management.
• Exemplary interpersonal communication, presentation, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to travel within the assigned territory and participate in sales meetings.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple responsibilities.
• Strong organizational capabilities.

Preferred Knowledge, Skills, and Experience

• Self-motivated individual who is capable of performing at a high level with minimal oversight after training.

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, and qualifications.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice operates in MI, VA, WI, TX, IN, and IL.