Community Manager - The Community Builders : Job Details

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About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company's objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property's team members, ensuring adherence to TCB's Mission Statement, policies, and procedures, and compliance with regulatory requirements.

Essential Functions:

• Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; handle nonpayment of rent processes; follow-up with collection agencies; ensure leasing procedures comply with Affirmative Fair Housing Marketing Plan and other regulations; approve and submit employee timesheets; implement cost control measures as needed.
• Oversee property upkeep, including curb appeal, annual apartment inspections, market-ready units, safety and preventive maintenance, preparation for audits or inspections, monitoring work order systems, and incident documentation for risk management.
• Provide excellent customer service to residents, ensure timely communication, follow up on service requests, complaints, or violations. Collaborate with Community Life staff and resident groups to promote activities and services, fostering community wellbeing.
• Recruit, train, coach, manage, and motivate team members; conduct evaluations and recommend HR actions.
• Attend trainings, seminars, and conferences.
• Be available for emergencies, on-call duties, resident events, and weekends as needed.

Knowledge, Skills, and Abilities:

• Strong budget and financial management skills.
• Knowledge of regulatory programs, policies, and Federal Housing Laws.
• Proficiency in Microsoft Word, Excel, Outlook, and industry software like Yardi.
• Excellent verbal and written communication skills.
• Understanding of Federal Fair Housing Laws is a plus.
• Exceptional customer service skills.
• Second language proficiency is a plus.
• Knowledge of housing and affordable housing policies.
• Leadership skills and understanding of employee development are desirable.

Physical Demands & Work Environment:

Ability to move around the property, lift up to 50 pounds, work outdoors, and travel locally. Accommodations available for disabilities.

Education & Experience:

BA/BS and 5+ years in residential property management, hospitality, or retail management, with 2+ years in a supervisory role. Industry designations like COS, LIHTC, ARM, CPMC are preferred.

• Benefits include medical, dental, vision insurance, paid holidays, PTO, HSA contributions, life & disability insurance, 403(b) plan, FSA accounts, and more.

The Community Builders is an equal opportunity employer.

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