Community Health Worker - Remote in Florida - UnitedHealth Group : Job Details

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The Community Health Worker position will be primary care manager for members with complex medical or behavioral needs who aren't otherwise managed by the team's clinicians. The Community Health Worker works assertively to locate and engage members in the community. They will develop individualized plans of care that focus on the members' definition of success. The Community Health Worker identifies and overcomes barriers to goal achievement, including SDOH barriers. This position will work in collaboration with the interdisciplinary clinical care management team (Pod) to advance interventions aligned with a member's readiness to change. The Community Health Worker will approach their member work with an understanding of how inequities drive health disparities. The Community Health Worker will promote health equity.Working Schedule: Schedule is Monday through Friday, any 8-hour between the hours of 8:00 am to 5:00 pm Eastern Standard Time.Location: Remote in the state of Florida.If you reside in the state of Florida, you will enjoy the flexibility to telecommute* as you take on some tough challenges.Potential for future minimal travel.Primary Responsibilities:Partner with clinical care management team to manage complex members in the communityLocate and engage members in the communityConduct screenings telephonically or virtually, to assess member medical, behavioral, functional, cognitive and psychosocial needs, i.e. health risk assessmentEngage members over the phone to educate about their healthReview available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needsUtilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessmentIdentify when supplemental assessments are needed and conduct supplemental assessmentsIdentify member service needs related to health concernsIdentify urgent member situations and escalate to next level when necessaryEngage members to participate in the assessment process and collaboratively develop a plan of care based on their individual needs, preferences, and objectives with nursing oversightWork with members to develop healthcare goals and identify potential barriers to achieving healthcare goalsIdentify member support systems available and incorporate into plan of careReview plan benefits and identify appropriate programs and services based on heath needs and benefitsIntegrate health care and service needs into a plan or recommendation for member care and serviceWork collaboratively with the interdisciplinary care team to ensure an integrated team approachCollaborate with members to create solutions to overcome barriers to achieving healthcare goalsIdentify relevant community resources available based on member needsRefer members to appropriate programs and servicesFacilitate member choice of preferred providerProvide informal counseling and social support resourcesAdvocate for individuals and communities within the health and social service systemsModerate work experience within own functionSome work is completed without established proceduresBasic tasks are completed without review by othersSupervision/guidance is required for higher level tasksPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at:You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)4+ years of relevant clinical work experience3+ years of experience managing the needs of complex populations (e.g. Medicare, Medicaid)1+ years of community case management experience coordinating care for individuals with complex needsReside in the state of FloridaPreferred Qualifications:LPN (Licensed Practical Nurse) Licensure or CNA / HHACommunity Health Worker (CHW) AccreditationExperience working in team-based careExperience working in Managed CareBilingual (English and Spanish)Soft Skills:Possess a strong work ethicAbility to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerAbility to adapt to change in the workplaceAbility to work independently and as a part of a teamAbility to interact with internal and external customers in a corporate environmentMust possess a positive and motivated attitudeWillingness to adapt to multiple external environments and settings*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#Green, #RPO