Community Health Worker - Remote in Florida - UnitedHealth Group : Job Details

Partner with clinical care management team to manage complex members in the community Locate and engage members in the community Conduct screenings telephonically or virtually, to assess member medical, behavioral, functional, cognitive and psychosocial needs, i.e. health risk assessment Engage members over the phone to educate about their health Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care) Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment Identify when supplemental assessments are needed and conduct supplemental assessments Identify member service needs related to health concerns Identify urgent member situations and escalate to next level when...Behavioral Health, Worker, Health, Healthcare, Remote, Benefits