Community Health Partner (CHP) Manager
Location: Remote, field-based (must reside within a designated market)
Department: Clinical Operations
Employment Type: Full-Time
Join Matter Health as a CHP Manager, where your leadership will directly impact underserved populations by supporting Community Health Partners in driving access to high-quality, preventive care. This is a field-based leadership role with regular travel across assigned residential and partner sites.
What You'll Do
- Lead, coach, and supervise a team of Community Health Partners (CHPs) across your assigned market
- Drive team performance through 1:1s, field shadowing, ride-alongs, and data reviews
- Monitor patient panel outreach, preventive screenings, and post-discharge follow-up workflows
- Analyze performance data to identify trends and coaching opportunities
- Support hiring, onboarding, and training of new CHPs, including coordination of medical assistant skills training as needed
- Collaborate cross-functionally to refine workflows and streamline care coordination
- Serve as subject matter expert for the CHP role and provide day-to-day support
- Navigate and manage escalations related to properties, community stakeholders, or patient concerns
- Champion compliance, quality, and continuous improvement initiatives
- Communicate key updates and organizational priorities to CHPs and leadership
What You Bring
- Bachelor's degree in Public Health, Health Administration, Social Work, or related field (or equivalent experience)
- 2–3+ years of leadership or supervisory experience, ideally in primary care, community health, senior care, or hospital settings
- Experience working with medically complex, underserved, or senior populations preferred
- Proven ability to coach, develop, and manage high-performing teams
- Comfortable navigating EHR, CRM, and care coordination tools
- Strong data analysis, problem-solving, and performance tracking skills
- Excellent communication, interpersonal, and conflict resolution abilities
- Ability to travel frequently within your designated market and work in diverse physical settings (indoors and outdoors)
Physical & Travel Requirements
- Field-based role with frequent travel to residential properties and community locations
- Must have a valid driver's license and be able to lift up to 50 lbs
- Comfortable climbing stairs, navigating outdoor settings, and engaging with patients in varied environments and weather conditions
Why Join Matter Health?
We're building a new model of primary care that centers on accessibility, prevention, and compassion. At Matter Health, we empower communities and our team members alike. Join us and be part of a mission-driven organization dedicated to improving health outcomes through innovation and connection.
Make a real difference in community-based care.
Apply now to join our growing team at Matter Health.