Community Health Caseworker - Spectra Health Limited : Job Details

JOB TITLE: Community Health CaseworkerFair Labor Standards Act (FLSA) Status: Non - exemptReports to: Director of Community Engagement and InnovationSUMMARY: The Community Health Caseworker position will provide direct care services including crisis intervention if necessary to Spectra Health patients. They will work within the integrated team to plan and implement programs to meet the social and emotional needs of patients and their families at Spectra Health. They will collaborate with team members to coordinate patient care within Spectra Health and with community agencies. Community Health Caseworker duties include assessing, planning, and implementing care plans for patients as well as monitoring and evaluating those cares plans to meet the patient's health and human service needs. The Community Health Caseworker reports to the Director of Community Engagement and Innovation.ORGANIZATIONAL DUTIES AND RESPONSIBILITIESPrivacy & confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring the protection of both patient and employee information in accordance with Spectra Health's policies.Champion organizational values: Promote and embody Spectra Health's core values of Compassion, Trust, Respect, Equity, and Inclusivity in all interactions and decision-making processes.Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security concerns while contributing to a positive and safe work environment for employees and patients.Teamwork & collaboration: Approach teamwork with a positive and collaborative mindset, building strong relationships across departments and sharing knowledge and experiences to enhance overall organizational effectiveness.Be part of the solution: Actively support organizational change, offering solutions, participating in leadership initiatives, and championing efforts that align with Spectra Health's evolving mission and goals.Patient-centered decision making: Prioritize the best interests of Spectra Health's patients, ensuring quality care and positive outcomes.Training & meetings: Complete mandatory training requirements and attend at least 80% of departmental meetings to stay informed and aligned with organizational goals and policies.Policy adherence & compliance champion: Strictly adhere to all Spectra Health policies and procedures, and act as a departmental advocate for Spectra Health's Compliance Program activities.ESSENTIAL JOB FUNCTIONS: Coordinate and provide care that is safe, timely, effective, efficient, equitable, and patient centered.Develop effective working relations and cooperate with medical and/or social services and housing teams throughout the entire case management process.Communicate with providers, staff, and other agencies to coordinate patient care.Examine patient needs in order to determine what social services are required.Assist patients with connecting to the appropriate social service agencies.If appropriate, provide Free Through Recovery/Community Connect Care Coordination services to referred patients. Handle case assignments, draft service plans, review case progress and determine case closure.Provide case management and follow-up with Spectra Health patients.Ensure timely and effective use of Spectra Health services and referral resources.Assist with (or conduct) outreach efforts on behalf of Spectra Health.Assist with coordination and patient enrollment in Spectra Health's sliding fee program.Ability to understand, navigate, and communicate both billing and insurance complexities to patients.Ability to navigate and apply financial requirements to patient situations.Place follow-up calls to patients, as necessary. (i.e. patient complaints, missed appointments, etc.)Willingness to accompany patients to appointments within Spectra Health and with partner agencies.Willingness to complete paperwork with and on behalf of the patient as requested by the patient.Ability and willingness to work with Certified Interpreters on a regular basis.Ability to coordinate Certified Interpreters to meet patient needs.Establishes and maintains case files, referrals, and other related documents for the treatment of clients; prepares related documentation for civil commitment hearings or other legal proceedings; keeps abreast of patient data to ensure appropriate treatment and care are delivered.Ability to comply with data collection requirements.Other duties as deemed necessary by Health Equity Director.JOB QUALIFICATIONS: Required:Bachelor's Degree in Social Work or related fieldCredentialed as an LBSW (Licensed Baccalaureate Social Worker) in North DakotaValid Driver's License, Licensed and Insured VehicleCPR/BLS certification is required or must be obtained within six (6) weeks of employment.Preferred:Master's Degree in Social Work or related fieldCredentialed as an LMSW (Licensed Master's Social Worker) or LCSW (Licensed Clinical Social Worker) in NDCredentialed as an LGSW (Licensed Graduate Social Worker), LISW (Licensed Independent Social Worker) or LICSW in Minnesota.Experience working in a clinical or hospital environmentExperience working with homeless and transient populationsExperience working with New American/Refugee populationsExperience working with interpretersAbility to speak multiple languagesExperience with program development, implementation, and evaluationPHYSICAL REQUIREMENTS: The Community Health Caseworker is a position that exists in both an office, clinic, and community setting. When in the office setting the job requires the ability to sit for long periods of time at a desk or workstation. When in a clinical setting there would be long periods of time on one's feet, standing and moving throughout the clinical environment. Periodically, the position requires lifting or carrying items that would be appropriate in an office environment, not more than 20lbs.REMOTE WORK: The Community Health Caseworker position is not eligible for full-time or hybrid remote work. For more information about remote work, please see HR Policy 1.28 - Remote Work.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**Spectra Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, or gender identity.