Community Case Manager - Bernalillo County (NM) : Job Details

Behavioral Health Integrated Services

Location: 415 Silver Ave SW

Pay: $21.15 - $30.13

Close Date: August 26, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.

• Conduct initial client interviews and gather case histories to assess needs, addiction severity, and appropriate levels of care.
• Coordinate with community agencies to schedule and support client participation in treatment and support programs.
• Support the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
• Provide case management services by identifying needs and making appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
• Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery.
• Collaborate with families, justice system personnel, and community resources to support client progress.
• Transport clients to appointments and other service providers as needed.
• Maintain accurate and timely case documentation, including case notes and reports.
• Prepare case files for regular review and participate in quality assurance processes.
• Deliver program-related services in residential, community, and correctional settings.

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

• Bachelor's degree in Criminal Justice, Psychology, Sociology, or a related field.
• One (1) year of work experience in criminal justice, social work, counseling, or a related field.

Any equivalent combination of related education and/or experience may be considered for the above requirements.

Supplemental Information

• Licensed Substance Abuse Associate (LSAA) preferred.

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
• Employee must comply with the safety guidelines of the County.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
• Employee must complete required FEMA training(s) as assigned to position.
• All positions may be required to work various shifts and scheduled per department needs.

• The majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of job and operating of a vehicle.

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Worker may handle first aid and oxygen equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.