Communications Technician - Stephens : Job Details

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• Assist department manager in the general administration of departmental responsibilities.
• Monitor system performance and make routine additions (adds), moves, changes, and repairs involving the established telephones/telephone systems as required.
• Maintain central communications systems, Cisco Unified Communications platform (PBX) including analyze PBX data and compile reports and summaries, program PBX to route calls in the most efficient manner possible, etc.
• Install and maintain telecom circuits including multiple protocols and carriers.
• Respond to user problems and resolve them on an expedited basis contacting service or equipment suppliers, as necessary.
• Install or remove cable as required by changing service conditions.
• Provide technical support to the department manager regarding all aspects of the telecommunications system and hardware; assist in the acquisition process of required equipment.
• Provide security systems to protect against unauthorized access; analyze data to detect unauthorized usage and fraud.
• Perform preventative maintenance, upgrades, and equipment repairs.
• Install new and/or move PBX equipment as needed at all offices.
• Set up new users and relocate existing users with telephone extensions, calling features, voice mail, and access codes.
• Train new users to operate telecommunications equipment.
• Perform other duties as assigned by management

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist department manager in the general administration of departmental responsibilities.
• Monitor system performance and make routine additions (adds), moves, changes, and repairs involving the established telephones/telephone systems as required.
• Maintain central communications systems, Cisco Unified Communications platform (PBX) including analyze PBX data and compile reports and summaries, program PBX to route calls in the most efficient manner possible, etc.
• Maintain Avaya IP Office/Norstar Key Systems.
• Install and maintain telecom circuits including multiple protocols and carriers.
• Respond to user problems and resolve them on an expedited basis contacting service or equipment suppliers, as necessary.
• Install or remove cable as required by changing service conditions.
• Provide technical support to the department manager regarding all aspects of the telecommunications system and hardware; assist in the acquisition process of required equipment.
• Provide security systems to protect against unauthorized access; analyze data to detect unauthorized usage and fraud.
• Perform preventative maintenance, upgrades, and equipment repairs.
• Install new and/or move PBX equipment as needed at all offices.
• Set up new users and relocate existing users with telephone extensions, calling features, voice mail, and access codes.
• Train new users to operate telecommunications equipment.
• Perform other duties as assigned by management

EDUCATION AND/OR EXPERIENCE

• Associates degree in a related field.
• 6+ years of related experience and/or training.
• Equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS

• Certification on Avaya IP Office Platform.
• Certification on Cisco voice systems.
• Certification on LAN/WAN technologies desired.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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